Customer Service - Voice

Genpact; Khammam, Hyderabad, Guntur District; On-site; INR 300,000 - 400,000; Full time

Job summary

Genpact invites applications for a Customer Service: Voice role in Hyderabad. You will respond to customer queries, provide data collection support to recover accounts, and maintain understanding of client processes and policies.

The role requires 0-5 years of experience, graduation (any field except law or diploma), and English language proficiency. Work is office-based in Hyderabad with flexible shifts and a focus on delivering excellent service.

Qualifications

• Graduation: Any field except law/diploma.
• Previous experience in voice process is required for experienced candidates.

Responsibilities

• Respond to customer queries and customers' concerns.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• Demonstrate capacity for critical thinking and analysis.

Skills

Customer service

Communication

Problem solving

Education

Any Graduate (except law/diploma)

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Inviting applications for Customer Service: Voice roles || Hyderabad

• Experience:0-5 years (previous experience in customer service domain is required)
• Graduation: Any grad except law/diploma is eligible
• Shifts: Flexible with any shift
• Languages known: Only English
• Work location: Hyderabad (Only work from office)

Responsibilities

• Respond to customer queries and customer's concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalates product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (except law/diploma)
• Previous exp. in voice process is required for experienced candidates.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.