Associate - Customer Care - Voice

Genpact; Dadri, Gurugram District, Delhi; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Transformation leader

Global impact

Mentorship & learning

Large team

Job summary

Genpact invites applications for Customer Service: Voice roles in Noida. The role requires a graduate and prior voice process experience is preferred for experienced candidates.

You will handle customer queries via phone, email, chat or social media, provide accurate information, and ensure high-quality service. Responsibilities include SOP-following, CRM data maintenance, issue resolution, collaboration with tech support, and opportunities to upsell.

Qualifications

• Graduate with any field (except law/diploma).
• Experience in voice processes for experienced candidates.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints efficiently and escalate when needed.
• Maintain documentation and update customer records in CRM.
• Coordinate with technical support, billing, or logistics for resolution.
• Identify opportunities to upsell or cross-sell products or services.
• Gather feedback and relay it to relevant teams for improvements.

Skills

Communication skills

Voice process experience

Customer service mindset

Education

Any Graduate (except law/diploma)

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Inviting applications for Customer Service: Voice roles || Noida

Responsibilities

Customer Interaction

Handle incoming customer queries via phone, email, chat, or social media.

Provide accurate and timely information to customers regarding products, services, or policies.

Resolve customer complaints efficiently and elevate issues when necessary.

Process Adherence

Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.

Maintain documentation and update customer records accurately in the CRM or relevant databases.

Issue Resolution

Analyze customer problems and provide appropriate solutions or alternatives.

Coordinate with other departments like technical support, billing, or logistics for issue resolution.

Quality Assurance

Ensure high-quality customer interactions by adhering to quality standards.

Participate in training sessions and continuously improve knowledge of products and processes.

Data Management

Accurately enter and maintain customer data.

Prepare reports on customer feedback, issues, and service efficiency.

Customer Retention

Identify opportunities to upsell or cross-sell products or services.

Foster positive relationships with customers to enhance customer loyalty.

Feedback and Improvement

Gather customer feedback and relay it to relevant teams for product or process improvement.

Suggest improvements in customer service processes based on customer interactions.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (except law/diploma)
• Previous exp. in voice process is required for experienced candidates.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.