Sr Associate Compute Engineer - WINTEL Operations

Amgen Inc; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

Amgen Inc is looking for an engineer in Hyderabad to support day-to-day operations of server systems. This role focuses on Windows Server management, security patching, and incident resolution, requiring collaboration with cross-functional teams.

The ideal candidate will have a relevant degree and experience in server operations. Strong troubleshooting skills and familiarity with ITIL workflows are essential. The position involves on-site responsibilities with participation in 24/7 on-call rotations.

Qualifications

• Bachelor's degree with 4-5 years of relevant experience.
• Ability to support Windows server operations and infrastructure.
• Knowledge of relevant professional certifications is preferred.

Responsibilities

• Administer, monitor, and support Windows Server systems.
• Maintain and monitor server security and compliance standards.
• Document changes and standard operating procedures.

Skills

Windows server operations

Virtualization (VMware, Nutanix)

Basic scripting (PowerShell, Ansible, Python)

ITIL or incident management workflows

Change management

Troubleshooting and problem-solving

Education

Bachelor's degree with 4-5 years of experience

Master's degree with 2-4 years of experience

Diploma with 9+ years of relevant experience

Tools

Virtualization tools (VMware, Nutanix)

Monitoring tools (Dynatrace)

Configuration management tools (Ansible, SSM, or MECM)

Job description

Role Description

This role supports the day-to-day operation and maintenance of server systems and infrastructure. The engineer will perform tasks such as system monitoring, security patching, automations, and troubleshooting under guidance from senior team members, contributing to uptime and compliance. The ideal candidate will have a proven track record in WINTEL Infrastructure Operations and will foster innovation and excellence in the biotechnology industry. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate must have a strong background in Windows Servers service delivery and operations. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. This is an on-site role based in Hyderabad.

Roles Responsibilities

• Administer, monitor, and support Windows Server systems.
• Maintain and monitor server security and compliance standards.
• Monitor server health and generate routine reports.
• Perform patching, updates and backups to ensure compliance.
• Support in incident resolution and troubleshooting.
• Document changes and standard operating procedures.

Basic Qualifications and Experience

• Bachelor's degree with 4–5 years of experience OR
• Master's degree with 2–4 years of experience OR
• Diploma with 9+ years of relevant experience.

Must-Have Skills

• Experience in Windows server operations.
• Experience with virtualization (VMware, Nutanix).
• Basic scripting knowledge (PowerShell, Ansible, Python).
• Familiarity with ITIL or incident management workflows.
• Change management expertise.
• Excellent troubleshooting and problem-solving skills.

Good-to-Have Skills

• Exposure to cloud environments (AWS, Azure).
• Interest in automation tools and infrastructure-as-code.
• Exposure to monitoring tools (Dynatrace).
• Knowledge of configuration management tools (Ansible, SSM, or MECM).

Professional Certifications

• CompTIA Server+ or Microsoft Fundamentals (preferred).

Soft Skills

• Detail-oriented and organized.
• Effective communicator.
• Ability to follow procedures accurately.
• Willingness to learn and grow.

Shift Information

This position is required to be onsite and participate in 24/7 and weekend on-call in rotation fashion and may require working a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.