Sr Associate Business Analyst

Workday; Pune District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Flex Work

Job summary

Workday in Pune, India is seeking a Sr Associate Business Analyst to partner with IT and business teams, driving analytics, process improvements, and service delivery. You will contribute to shaping end-to-end solutions while keeping a strong focus on user needs.

You will translate business requirements into functional specifications, collaborate with Tech and other teams, and support agile initiatives to deliver value for workmates globally.

Qualifications

• Bachelor's degree in a relevant field (e.g., CS, information science, knowledge management, or business administration).
• 3+ years experience in Business Analytics, ServiceNow, and Technical writing.
• Proficient with CMS and collaboration tools like Google Apps and Microsoft Suite.

Responsibilities

• Collaborate with business partners to understand processes, goals and gaps.
• Plan, design, and deploy system enhancements with IT teams.
• Balance structure and agility while supporting customers.

Skills

Business Analytics

ServiceNow

Technical writing

Education

Bachelor's degree in a relevant field (CS, information science, knowledge management, library science, or business administration)

Tools

ServiceNow

Google Apps

Microsoft Suite

Job description

Sr Associate Business Analyst

Your work days are brighter here.

At Workday it all began with a conversation over breakfast. When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market. And when we began to rise one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since the happiness development and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people communities and the planet while still being profitable. Feel encouraged to shine however that manifests: you don’t need to hide who you are. You can feel the energy and the passion it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join us as an IT Business Analyst to do the best work of your career in this very exciting role! End User Services play a pivotal role in Workday delivering extraordinary support to our workmates globally. We believe in providing a quality support product ensuring efficient and effective support processes are in place to enable workmates to be their best selves. You will be an integral part of the Workday IT organization helping to drive service excellence and improvement programs delighting our workmates and providing them with the service they deserve to carry out their day to day activities and yes have fun while being challenged in the process!.

About the Role

Work closely with business partners to understand business processes goals and gaps. Collaborate with Business Technology development teams and other business analysts in the planning prioritization design development and deployment of new projects & system enhancements.

About You

You enjoy balancing structure and agility.Love to engage and support customers in a collaborative environment and process large amounts of information.You enjoy creative problem solving and innovation.You can jump in an help team achieve goals and keep the project moving by sometimes acting as a driver and a doer.Can prioritize delegate and be agile in all aspects of the role.You have superb communication and people skills

Basic Qualifications

• Bachelors degree in a relevant field such as information science library science knowledge management computer science or business administration.
• 3+ years experience in Business Analytics ServiceNow and Technical writing role.
• Proficient in various software applications including content management systems and collaboration software such as ServiceNow Google Apps and Microsoft Suite.
• Good understanding of metadata and taxonomy standards with experience in data analysis and reporting.

Other Qualifications

• Experience working with cross-functional teams in a fast-ace collaborative environment.
• Strong interpersonal and time management skills
• Demonstrates initiative flexibility and follow-through.
• Attention to detail and strong analytical problem-solving skills
• You have superb communication and people skill.
• Experience n Desktop Support is an advantage.

Our Approach to Flexible Work

With Flex Work we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote 'home office' roles also have the opportunity to come together in our offices for important moments that matter.