Manager, Services Consulting Management
Workday, Inc.
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Job summary
Workday, Inc. is expanding its Professional Services Consulting team in India with a focus on Extend.
You will lead a team of consultants and developers building Extend apps, ensure app quality, and drive customer satisfaction while growing the Extend practice within a global delivery model. As a manager, you will partner with regional teams, align staffing and skills, and stay current on Extend architecture, security, and delivery standards to shape the evolving AI‑driven solutions across
Qualifications
- 12+ years of experience implementing cloud‑based enterprise systems, including hands‑on work with the Workday platform.
- 5+ years of experience leading and developing high‑performing consulting or technical teams.
- Workday Extend Certification.
Responsibilities
- Lead and grow a team of Extend consultants and developers.
- Own onboarding, performance management, and career growth processes.
- Staff customer engagements and build Extend capability across the organization.
- Drive customer satisfaction and delivery performance against objectives.
- Guide Extend architecture, security, and delivery standards across projects.
- Oversee design and delivery of custom Extend micro‑apps using App Builder, CBOs, and Page Builder.
- Manage integration flows using WQL, REST, and Workday Web Services.
- Run agile delivery including sprint planning and backlog management.
- Shape proposals and oversee end‑to‑end Extend implementations.
- Collaborate across regions and time zones in a global delivery model.
Skills
Education
Tools
Job description
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team Workday is expanding its Professional Services Consulting team in India across a broad range of experience levels and skills. Our consultants deliver high‑quality services to customers in close partnership with regional consulting teams, helping them successfully implement Workday’s best‑in‑class cloud solutions. We are committed to innovation and continuously improving the quality, efficiency, and impact of our delivery. Our team brings together diverse experiences and backgrounds across multiple locations, connected by a collaborative, supportive, and inclusive culture. We are equally passionate about customer success and creating an Employees First experience for our workmates.
As a Manager, Workday Extend Consulting Management, you will lead and grow a team of consultants and developers who build custom Extend applications for customers on the Workday platform. You will be accountable for building technical depth on your team, ensuring app quality and security, supporting customer satisfaction, and growing the Extend practice within Workday's global delivery model. You will partner closely with Resource Management, regional consulting teams, Engagement Managers, and project leaders to align staffing, skills, and delivery capacity with customer needs. You will also stay close to customer engagements, keep deep expertise in Extend architecture and delivery methodology, and help shape the direction of the Global Services and Professional Services organization.
- Lead, coach, develop, and retain a diverse, high‑performing team of Extend consultants and developers.
- Foster a collaborative, challenging, innovative, and inclusive team environment.
- Own and continuously improve onboarding, performance management, talent development, and career‑growth processes for your team.
- Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements and build Extend capability across the consulting organization.
- Drive customer satisfaction, references, utilization, and delivery performance against quarterly objectives.
- Guide your team's use of Workday's implementation methodology and Extend delivery standards, including app promotion, security design, and code review processes.
- Guide the design and delivery of custom Extend micro‑apps (for example, awards programs, asset management, tuition reimbursement, and region‑specific compliance workflows) using App Builder, Custom Business Objects, Page Builder, and Orchestrate.
- Oversee integration and orchestration flows that connect Extend apps with third‑party platforms and services, using WQL, REST APIs, and Workday Web Services.
- Manage app migration pipelines across Development, Implementation, Sandbox, and Production tenants, and maintain governance frameworks for app promotion, security, and Extend credit and capacity usage.
- Run agile delivery for your team, including sprint planning, translating business needs into technical specifications, and managing backlogs.
- Help assess customer needs, shape solution proposals, and oversee end‑to‑end implementation of Extend solutions.
- Collaborate across regions, teams, and time zones as part of a global delivery model.
- Maintain and strengthen expertise in Workday Extend, the Business Process Framework, Domain Security Policies, and native HCM and Financials object models.
- Contribute to the direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
- Build strong working relationships with customers, technical teams, developers, and operational partners.
- 12+ years of experience implementing cloud‑based enterprise systems, including hands‑on work with the Workday platform.
- 5+ years of experience leading and developing high‑performing consulting or technical teams.
- Workday Extend Certification.
- Deep technical knowledge of Workday Extend Platform Architecture, including App Builder, Custom Business Objects (CBOs), Extend UI components, Page Builder, and Workday Orchestrate.
- Strong skills in integrations and data engineering, including Workday Query Language (WQL), REST APIs, JSON/XML data formats, SQL coding, Workday Web Services, and third‑party API configuration.
- Expert knowledge of Workday Platform Fundamentals, including the Business Process Framework (BPF), Domain Security Policies, and native object models across HCM and Financials.
- Hands‑on experience with tenant governance, including managing app migration pipelines across Development, Implementation, Sandbox, and Production tenants.
- AI Skills – Shaping the strategic direction of the practice — leading the organisation's pivot toward AI, ensuring consultants are upskilled on AI capabilities and aligned with Workday's broader company mission.
- Leading the AI upskilling initiative — championing the development of AI advisory skills across the team so they can guide customers on how to take advantage of Workday's AI‑powered solutions.
- Familiarity with AI concepts and a passion for driving AI adoption within a consulting organisation.
- Experience with agile product and delivery management, including sprint planning, translating business needs into technical specifications, managing backlogs, and leading developer teams.
- Strong understanding of security and compliance, with the ability to enforce security alignment, protect data privacy, and maintain Workday's unified security model.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; a Master's degree in a related discipline is a plus.
- Strong consulting, organizational, and project‑management skills, with the ability to manage multiple projects and priorities across time zones.
- Strong networking, mentoring, coaching, and problem‑solving abilities.
- Excellent written, verbal, and interpersonal skills, with the ability to collaborate effectively with customers, consultants, developers, and cross‑functional partners.
- High customer satisfaction and strong customer‑reference outcomes.
- Achievement of utilisation, staffing, delivery quality, and customer satisfaction objectives.
- Growth, retention, engagement, and career progression of your consulting and development team.
- Consistent adherence to Extend delivery methodology, governance frameworks, and security standards.
- Improved Extend delivery capability, scalability, and operational efficiency within the global delivery model.
- Meaningful contribution to strategic Professional Services initiatives.
- AI Adoption by the larger team and successful implementation of the Workday's AI‑powered solutions with the customers.
With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is proud to be an equal opportunity workplace.
Workday is proud to be an equal opportunity workplace.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
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