Sr Associate Advertiser Services

Epsilon Data Management; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Epsilon Data Management in Bengaluru invites a Senior Associate, Advertiser Services to support advertisers by handling complex operational requests and ensuring timely resolution.

You will troubleshoot platform issues, manage high-volume cases in Salesforce, and collaborate with global teams to improve processes and reporting.

A strong eye for detail, solid communication and analytical skills are essential for success.

Qualifications

• Bachelor's degree with 2-4 years in a client-facing, operational, or technical support role.
• Proficiency with Microsoft 365 apps, particularly Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, determine root causes, and troubleshoot technical issues.
• Ability to quickly learn new systems, processes, and emerging technologies and use them responsibly to improve productivity, quality, and client experience.
• Ability to work as a team player in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively in a dynamic environment.
• A good understanding of affiliate marketing, the digital marketing ecosystem, and their nuances would be an added advantage.

Responsibilities

• Deliver exceptional support to advertisers by promptly addressing inquiries and resolving issues.
• Manage support cases related to transaction corrections, reporting adjustments, program deactivations, and other complex account requests using Salesforce and other internal operational tools.
• Manage a high volume of cases by prioritizing requests and meeting established service-level agreements (SLAs).
• Foster open, clear, and effective communication with clients and internal teams to understand requirements and support effective resolution.
• Demonstrate critical thinking and problem-solving abilities.
• Troubleshoot and guide clients through issues with the CJ interface and CJ products to support new enhancements and existing solutions.
• Identify outdated support documentation and notify the manager when updates are required.
• Guide clients in executing self-service processes and manage internal processes for complex or priority client requests.
• Build and maintain knowledge of affiliate marketing, CJ systems, and relevant operational processes.
• Leverage approved AI and automation tools to improve case analysis, documentation, knowledge sharing, and operational efficiency.
• Demonstrate professionalism, sound judgment, and attention to detail in all aspects of the role.

Skills

Strong communication

Analytical skills

Problem solving

Team player

Attention to detail

Learn new systems

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Job Summary

Role Overview: As a Senior Associate, Advertiser Services, you will support advertisers by managing complex operational requests and ensuring efficient case resolution. You will play an important role in supporting advertiser program operations by troubleshooting platform issues, supporting operational processes, and collaborating with cross-functional teams globally. This role requires strong problem-solving skills, operational knowledge of affiliate marketing programs, and the ability to handle complex advertiser requests requiring independent analysis and resolution. Success in this role requires strong attention to detail, clear communication skills, and the ability to manage workload effectively while adhering to defined service level agreements (SLAs).

Responsibilities

• Deliver exceptional support to advertisers by promptly addressing inquiries and resolving issues.
• Manage support cases related to transaction corrections, reporting adjustments, program deactivations, and other complex account requests using Salesforce and other internal operational tools.
• Manage a high volume of cases by prioritizing requests and meeting established service-level agreements (SLAs).
• Foster open, clear, and effective communication with clients and internal teams to understand requirements and support effective resolution.
• Demonstrate critical thinking and problem-solving abilities.
• Troubleshoot and guide clients through issues with the CJ interface and CJ products to support new enhancements and existing solutions.
• Identify outdated support documentation and notify the manager when updates are required.
• Guide clients in executing self-service processes and manage internal processes for complex or priority client requests.
• Build and maintain knowledge of affiliate marketing, CJ systems, and relevant operational processes.
• Leverage approved AI and automation tools to improve case analysis, documentation, knowledge sharing, and operational efficiency.
• Demonstrate professionalism, sound judgment, and attention to detail in all aspects of the role.

Qualifications

• Bachelors degree with 2-4 years of experience in a client-facing, operational, or technical support role.
• Proficiency with Microsoft 365 applications, particularly Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, determine root causes, and troubleshoot technical issues.
• Ability to quickly learn new systems, processes, and emerging technologies and use them responsibly to improve productivity, quality, and client experience.
• Ability to work as a team player in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively in a dynamic environment.
• A good understanding of affiliate marketing, the digital marketing ecosystem, and their nuances would be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.