Mail Operations - Email Security

Sutherland Global Service Limited; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sutherland Global Service Limited is seeking an email operations professional to monitor and investigate inbound and outbound email traffic for spam, phishing, spoofing, and abuse patterns.

You will perform log analysis with Splunk to identify anomalies, execute mitigation actions, validate SPF/DKIM/DMARC, and support incident response with audit trails. Work in a 24x7 environment, meeting SLAs, and coordinate with internal teams and external vendors.

Qualifications

• 2+ years of experience in email operations, Trust & Safety, or SOC environments.
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure.
• Hands-on experience with Splunk for log analysis.
• Strong analytical, investigative, and problem-solving skills.
• Ability to work in shifts within a 24x7 environment.

Responsibilities

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Skills

Email operations

Trust & Safety

SOC experience

Log analysis

Analytical thinking

Shift work

Tools

Splunk

Job description

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Required Skills & Qualifications:

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Hands-on experience with Splunk for log analysis
• Strong analytical, investigative, and problem-solving skills
• Ability to work in shifts within a 24x7 environment