Sr Analyst - System Maintenance

General Mills; Mumbai; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

General Mills in Mumbai, India, seeks a System Maintenance Senior Analyst to support Demand Planning systems and drive process standardization. You will maintain system parameters, resolve user issues, and implement best practices to enable accurate planning and reporting.

The role emphasizes CI tools usage, ongoing learning, and collaboration with Technology and Business teams to support expansions and acquisitions within a 1:30 PM–10:30 PM shift.

Qualifications

• Graduation in a relevant field is required.
• 2+ years of experience in demand planning or systems support.
• Master’s degree and professional certifications are preferred.
• Familiarity with SAP and ERP platforms is desirable.

Responsibilities

• Provide ongoing business application support for Demand Planning.
• Maintain system parameters reflecting business strategies.
• Identify and implement best practices; resolve issues.
• Support system integration for expansions and acquisitions.

Skills

Demand Planning

CI tools

System maintenance

Training documentation

Business process standardization

Technical skills

Education

Bachelor's degree (Full-time)

Master's in engineering (preferred)

APICS / CSCMP / SAP certifications

Tools

SAP

ERP systems

Excel

Job description

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.OVERVIEWPrimary function of System Maintenance Sr. Analyst is to understand business strategies from Business teams and to replicate it in planning systems. Individuals will be responsible for implementing & supporting system best practices across Demand Planning processes, Testing business functionalities/ Enhancements for Demand Planning systems. This role requires you to operate in 1.30 pm to 10.30 pm shift.KEY ACCOUNTABILITIES50% of time: Provide on-going business application support for Demand Planning teamMaintain System Parameters to reflect business strategies.Identify, develop and implement best practices, Resolve end user system/process issuesWork on Business Process StandardizationUtilize Continuous Improvement (CI) tools as necessary20% of time: Support & sustain Demand planning processes and system usage metricsSupport System wellness/health-check processes including compliance & metric trackingSupport & Sustain processes for driving effective system utilizationSupport training documentation20% of time: Support business expansion initiatives via seamless systems integrationEstablish impact of new technology on Demand Planning Systems along with Technology Team.Support integration of new technology, corporate acquisitions, location transitions within current business processes / systemsIdentify opportunity areas for new system solutions10% of time: Continuous Improvement & individual developmentLeverage global processes & toolsExpand understanding of SC tools & capabilitiesGrow Technical Skillset, attend Soft skill and technical trainingsMINIMUM QUALIFICATIONSEducation: Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)Experience: 2 years of related experience requiredPREFERRED QUALIFICATIONSEducation: Master’s in engineering or EquivalentProfessional Certifications : APICS (American Production & Inventory Control Society) Certified Professional, CSCMP (Council of Supply Chain Management Professionals) Certification, SAP certified ProfessionalRelated experience: 2 to 3+ yearsELIGIBILITYApplicants must meet minimum age qualifications in the country in which the job is located.