Sr. Analyst – Supply Chain (SAP SD)

Genl Mills India Priv LTD; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

General Mills in Mumbai, India, is seeking an experienced SAP expert to manage the full lifecycle of Customer Fulfillment solutions, including SAP ECC/S/4HANA configurations and integrations with ServiceNow and Salesforce.

The role requires leading projects, preparing functional/technical specs, and mentoring the Logistics and Fulfillment teams to drive continuous improvement across the supply chain.

Qualifications

• Bachelor’s degree in information systems or computer science.
• 5–8 years of SAP ECC and/or S/4HANA experience, incl. customization & production support.
• Strong ability to lead SAP projects and prepare specifications.
• Excellent analytical, problem-solving and communication skills.

Responsibilities

• Apply SAP expertise to design, build, and support Customer Fulfillment solutions.
• Collaborate with Supply Chain, IT, and data architects to translate requirements.
• Prepare specs, support design and testing, lead deployments.
• Lead end-user testing and knowledge transfer for new/existing solutions.
• Identify and mitigate risks to ensure project delivery.
• Provide technical leadership and mentor team members across functions.

Skills

SAP ECC/S4HANA

Solution design

Business analysis

Stakeholder communication

Education

Bachelor's degree in information systems or related

Tools

ServiceNow

Salesforce

ABAP development

SAP configuration

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

OVERVIEW

This position offers the opportunity to experience a full range of the project life cycle including discovery, design, development, testing, delivery, and support of the solutions in SAP O2C modules & SAP Customer Visibility Portal in ServiceNow. Expectation is to scale global solutions, drive innovations that enhance user experience, deliver value to your client's, mentor the broader Logistics and Customer Fulfillment team and support process and technology across Supply Chain.

KEY ACCOUNTABILITIES

• Apply deep SAP expertise to design, build, optimize, and support Customer Fulfillment solutions, ensuring seamless integration across SAP modules and connected systems.


• Partner with Supply Chain, business stakeholders, IT teams, and data architects to translate business and statutory requirements into scalable SAP solutions.


• Prepare functional specifications, support solution design and development, lead testing cycles, and ensure successful production deployment.


• Drive end-to-end solution optimization and provide ongoing functional support to ensure reliable Customer Fulfillment operations.


• Lead end-user testing, maintain the Customer Fulfillment test script repository, and facilitate knowledge transfer and user adoption of new and existing solutions.


• Proactively identify, assess, and mitigate risks while escalating critical issues to ensure successful project delivery.


• Provide technical leadership and mentor team members across Logistics and Customer Fulfillment to drive best practices and continuous improvement.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in information systems, Computer Science, or a related discipline.


• 5–8 years of experience in SAP ECC and/or S/4HANA, including customization, interfaces, enhancements, implementation, and production support.


• Strong technical expertise with the ability to lead SAP projects, design solutions, prepare functional/technical specifications, and support testing.


• Excellent analytical, problem-solving, troubleshooting, and communication skills, with the ability to collaborate effectively with business and technical stakeholders.


• Demonstrated ability to work independently and in cross-functional teams, with strong ownership, accountability, and a positive, delivery-focused mindset.


• Adaptive learner with the curiosity and willingness to expand skills across new SAP technologies, tools, and enterprise solutions.

PREFERRED QUALIFICATIONS

• 7+ years of relevant experience in a technical or business analyst position in Logistics & Customer Fulfillment domain.


• Experience with SAP configuration and or ABAP development.


• Experience with other SAP modules.


• Experience with other industry leading applications such as ServiceNow and SalesForce.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.

New possibilities. Bold thinking. Real heart. Build remarkable brands with remarkable people. At General Mills, we make food the world loves. Across 100+ markets, we come together to create, innovate and grow. Here, you’ll do meaningful work and help to lead the future of food at a company that stands for good.