Sr. Analyst - GBS Process Governance & Continuous Improvement – Customer Care

Grapevine Round1 AI; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Thermo Fisher Scientific in Bengaluru is seeking a Senior Analyst for GBS Process Governance & Continuous Improvement within the Customer Care domain. The role emphasizes audit readiness, KPI governance, and Lean Six Sigma-driven process transformations in a hybrid work setting.

Qualified candidates will have a minimum of 5+ years in shared services or operational excellence, with Lean Six Sigma Green Belt and TPS fundamentals.

Qualifications

• Bachelor’s degree in business, Operations Management, or Industrial Engineering.
• 5+ years of experience in shared services or operational excellence.
• Experience implementing TPS fundamentals.

Responsibilities

• Drive audit readiness and KPI governance for the Customer Care GBS.
• Lead Kaizen events and process transformation projects.
• Drive operational excellence across the customer care organization.
• Collaborate with cross-functional teams to implement continuous improvement initiatives.

Skills

Lean Six Sigma

Kaizen events

Structured problem-solving

Education

Bachelor's degree in Business/Operations/Industrial Engineering

Tools

TPS fundamentals

RCCM

A3

DMAIC

Job description

All jobs Hybrid Operations healthtech 5+ years lean six sigma green belt

Sr. Analyst - GBS Process Governance & Continuous Improvement – Customer Care

Thermo Fisher Scientific is seeking a Senior Analyst for GBS Process Governance & Continuous Improvement. This role focuses on driving audit readiness, KPI governance, and operational excellence within the customer care organization. The position requires deep expertise in Lean Six Sigma methodologies to lead kaizen events and process transformation projects. The role is based in Bengaluru and functions within a hybrid environment.

Thermo Fisher Scientific is seeking a Senior Analyst for GBS Process Governance & Continuous Improvement. This role focuses on driving audit readiness, KPI governance, and operational excellence within the customer care organization. The position requires deep expertise in Lean Six Sigma methodologies to lead kaizen events and process transformation projects. The role is based in Bengaluru and functions within a hybrid environment.

TAL's take

Quality 65/100 5/5 clarity Tier 2 company

Strong brand and clear process-oriented scope for a senior individual contributor role in global operations.

The JD is extremely detailed regarding methodologies (PPI, Lean, Six Sigma) and specific operational responsibilities.

Salaries at Thermo Fisher Scientific

Based on 14 Grapevine salary entries for Thermo Fisher Scientific.

• Bachelor’s degree in business, Operations Management, or Industrial Engineering
• 5+ years of experience in shared services or operational excellence
• Experience implementing TPS fundamentals
• Expertise in structured problem-solving methodologies like RCCM, A3, or DMAIC
• Minimum Lean Six Sigma Green Belt certification

Tools and skills

About the company

Global life sciences company with a strong presence but typically classified as Tier 2 compared to major tech giants.

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