Sr. Analyst/Associate – SW Support

Northern Trust Corp; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Northern Trust Corp in Pune is seeking a Sr. Analyst/Associate – SW Support to provide Level 2 operational and technical support within the Omnium Application Support team.

The role focuses on reconciliation, data onboarding, client data integrations, file processing, and related infrastructure across global markets. You will monitor production processes, troubleshoot issues, manage incidents, support client onboarding, and drive automation to improve service quality while maintaining high

Qualifications

• 3-6 years of Production Application Support experience.
• Unix/Linux command-line knowledge.
• Experience with SQL and database troubleshooting.
• Understanding of batch processing and scheduling tools (Control-M preferred).
• Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.
• Familiarity with ServiceNow, monitoring tools, and incident management processes.

Responsibilities

• Provide Level 2 Application Support for various applications under Omnium platform.
• Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability.
• Investigate and resolve production incidents within agreed SLAs.
• Analyze trends and identify recurring operational issues.
• Perform root cause analysis for recurring issues and recommend preventive measures.

Skills

Unix/Linux

SQL

Incident management

Monitoring tools

ServiceNow

APIs

Middleware

Automation

Data onboarding

Tools

Control-M

FTP/SFTP

Data interfaces

File processing

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title

Sr. Analyst/Associate – SW Support

Location

Pune

Shift Coverage

North America business hours (8 AM – 5 PM CST)

Job Summary

The role is responsible for providing L2 operational and technical support within Omnium Application Support team with primary focus on reconciliation and control services, data onboarding, client data integrations, file processing and associated infrastructure components. The team acts as a critical liaison between business operations, clients, development teams, infrastructure teams, and external vendors to ensure uninterrupted service delivery across global markets. The role involves monitoring critical production processes, troubleshooting application issues, managing incidents and service requests, supporting client onboarding activities, ensuring successful data processing and reconciliation workflows, and driving timely resolution of production issues while maintaining high service availability and operational excellence.

Key Responsibilities

• Provide Level 2 Application Support for various applications under Omnium platform.
• Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability.
• Investigate and resolve production incidents within agreed SLAs.
• Analyze trends and identify recurring operational issues.
• Perform root cause analysis for recurring issues and recommend preventive measures.
• Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls.
• Engage concerned Development and shared services teams during critical outages.
• Support onboarding of new clients and data feeds into the Omnium platform.
• Coordinate setup, validation, and testing of inbound and outbound data interfaces.
• Manage FTP onboarding and data delivery configurations.
• Participate in application releases and production deployments.
• Perform application checkout activities following releases and infrastructure changes.
• Drive automation opportunities to reduce manual effort and improve service quality.
• Develop and maintain monitoring procedures and operational dashboards where ever applicable.
• Ensure all production alerts are acknowledged and addressed in a timely manner.
• Serve as a point of contact for business users and operational teams.
• Provide regular communications and status updates during incidents.
• Participate in service review meetings and operational governance forums.
• Ensure a high level of customer satisfaction through professional communication and ownership.

Required Skills & Experience

• 3-6 years of Production Application Support experience.
• Unix/Linux command-line knowledge.
• Experience with SQL and database troubleshooting.
• Understanding of batch processing and scheduling tools (Control-M preferred).
• Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.
• Familiarity with ServiceNow, monitoring tools, and incident management processes.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

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Pay Transparency

Nondiscrimination Provision (U.S)

Transparency in Coverage Disclosure – North America

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants.

Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice.

This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer.

Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants.

Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice.

This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights (U.S)