Application Engr I

Honeywell International Inc.; India; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Honeywell International Inc. is seeking a GTAC engineer to provide remote maintenance support for HCI products within a global team, supporting internal Honeywell affiliates and external customers during local daytime hours. Extended-hours coverage across geographies is possible.

The role requires an engineering degree and 2-5 years of experience in industrial automation. You will troubleshoot and configure HCI GTAC products such as DynAMo Suites and APM, and share knowledge with the team.

Qualifications

• 2-5 years’ experience in system engineering, operation or services support in Industrial automation.
• Proficient in Python, PowerShell scripting, and system remote monitoring tools.
• Strong diagnostic, analytical, troubleshooting and problem-solving skills.
• Fluent in English.

Responsibilities

• Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering).
• Manage customer expectations and satisfaction to ensure 100% retention.
• Deliver remote support and services remotely and effectively.
• Monitor system health via UDC and Honeywell Enabled service; perform audits.
• Execute GTAC and other standard audit checklists; report to regional stakeholders.
• Proactively respond to customer questions and maintain timely SLA-compliant updates.
• Maintain thorough case documentation and follow up on technical recommendations.
• Provide updates to GTAC program teams and share knowledge with the team.
• Collaborate with GTAC to reduce SR resolution time and participate in knowledge sharing.

Skills

Python

PowerShell scripting

System remote monitoring tools

Education

Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS

Tools

Python

PowerShell

Remote monitoring tools

Job description

Job Description:

Contribute to the growth of the HCI Services business by providing technical support to both internal customers, being Honeywell affiliates, as well external end-user customers. The GTAC engineer works in a global team, providing remote maintenance support for HCI/LSS service engineers to manage and maintain HCI products via Enabled services.

Responsibilities

• Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering).
• Manage customer expectations and satisfaction to ensure 100% retention.
• Ability to deliver remote support & services remotely and effectively.
• System Health Monitoring and Alert Analysis via UDC and Honeywell Enabled service.
• Ability to execute GTAC and other standard audit checklists
• Report out to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues.
• Provide BGP program teams with periodic updates, so that they can interface effectively with the customer using current information.
• Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
• Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.

Geographic Scope & Travel Requirements

• Responsible for responding to queries on remote PM from customers globally, during local daytime hours.
• All customers are supported, regardless of customer geographic location.
• The heaviest concentration of cases generally come from customers in the pole as they identify and require support during their daytime hours.
• Opportunity to participate in extended-hours coverage, which increases contact with customers from multiple geographies.

Qualifications

Education Required

• Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/ Electronics/IT/CS .

Work Experience Required

• 2 -5 years’ experience in the system engineering, operation or services support functions within the Industrial automation industry.

Technical Skills & Specific Knowledge Required

• Strong diagnostic, analytical, troubleshooting and problem-solving skills
• Proficient in troubleshooting and configuring one or more HCI GTAC-supported portfolio products: DynAMo Suites, APM, PHD, and other supported HCI products/subsystems.
• Proficient in one or more skills areas: Python, PowerShell scripting, system remote monitoring tools.

Language Requirements

• Fluent in English

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.