Application Engr I

Honeywell International Inc.; Karnataka; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Honeywell International Inc. in India (Karnataka) seeks a GTAC engineer to provide remote maintenance support for HCI products and services. You will work in a global team, handle system health monitoring, and respond to customers with strong diagnostic and problem-solving abilities.

You will configure GTAC products, participate in extended hours coverage when needed, and share knowledge with peers for faster issue resolution.

Qualifications

• 2–5 years’ experience in system engineering, operation or services support within the Industrial automation industry.
• Strong diagnostic, analytical, troubleshooting and problem-solving skills.
• Proficient in diagnosing and configuring HCI GTAC-supported products.

Responsibilities

• Ensure support services are delivered under the Support contract (BGP, BGP+ and Connected Services).
• Manage customer expectations and satisfaction to ensure 100% retention.
• Deliver remote support and services effectively.
• Monitor System Health and analyze alerts via UDC and Enabled services.
• Execute GTAC and standard audit checklists.
• Provide timely reports to regional stakeholders.
• Update knowledge base with findings for team sharing.
• Coordinate with GTAC to reduce SR resolution time.

Skills

Diagnostic skills

Troubleshooting

Python

PowerShell scripting

Remote monitoring tools

Education

Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS

Tools

DynAMo Suites

APM

PHD

Job description

Job Description

Contribute to the growth of the HCI Services business by providing technical support to both internal customers, being Honeywell affiliates, as well external end-user customers. The GTAC engineer works in a global team, providing remote maintenance support for HCI/LSS service engineers to manage and maintain HCI products via Enabled services.

Job Description

Contribute to the growth of the HCI Services business by providing technical support to both internal customers, being Honeywell affiliates, as well external end-user customers. The GTAC engineer works in a global team, providing remote maintenance support for HCI/LSS service engineers to manage and maintain HCI products via Enabled services.

Responsibilities

• Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+ and Connected Services Offering).
• Manage customer expectations and satisfaction to ensure 100% retention.
• Ability to deliver remote support & services remotely and effectively.
• System Health Monitoring and Alert Analysis via UDC and Honeywell Enabled service.
• Ability to execute GTAC and other standard audit checklists
• Report out to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow up to ensure that technical recommendations effectively resolve customer issues.
• Provide BGP program teams with periodic updates, so that they can interface effectively with the customer using current information.
• Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
• Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.

Geographic Scope & Travel Requirements

• Responsible for responding to queries on remote PM from customers globally, during local daytime hours.
• All customers are supported, regardless of customer geographic location.
• The heaviest concentration of cases generally come from customers in the pole as they identify and require support during their daytime hours.
• Opportunity to participate in extended-hours coverage, which increases contact with customers from multiple geographies.

Qualifications

Education Required

• Engineering degree in Chemical/Petrochemical/Instrumentation/Mechanical/ Electronics/IT/CS .

Work Experience Required

• 2 -5 years’ experience in the system engineering, operation or services support functions within the Industrial automation industry.

Technical Skills & Specific Knowledge Required

• Strong diagnostic, analytical, troubleshooting and problem-solving skills
• Proficient in troubleshooting and configuring one or more HCI GTAC-supported portfolio products: DynAMo Suites, APM, PHD, and other supported HCI products/subsystems.
• Proficient in one or more skills areas: Python, PowerShell scripting, system remote monitoring tools.

Language Requirements

• Fluent in English

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.