Sr Administrator (Support & Operations)

HCL Technologies Limited; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

HCLTech invites applications for L1 Technical Support Engineers in India. The role focuses on International Voice Process and Technical Support, handling inbound calls from global customers and delivering first-line IT troubleshooting.

The ideal candidate has at least 1 year in international voice and IT service desk exposure, with familiarity in Office 365, VPN, MFA, and VDI. Office-based role, 5 days a week, Bangalore or Hyderabad sites.

Qualifications

• Minimum 1 year experience in an International Voice Process (USA or UK).
• Minimum 1 year experience in International Voice Technical Support.
• Experience with IT Service Desk operations and troubleshooting.

Responsibilities

• Handle inbound voice calls and provide professional technical support to global users.
• Troubleshoot issues related to IT Service Desk operations, MS Office & Office 365, VPN connectivity, Basic Networking, Printer setup, OneDrive and OneNote, VDI.
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.

Skills

IT Service Desk knowledge

VPN Support

Basic Networking concepts

OneDrive

OneNote

MFA & VDI

Job description

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

• Handle inbound voice calls and provide professional technical support to global users.
• Troubleshoot issues related to:
• IT Service Desk operations
• MS Office & Office 365
• VPN connectivity
• Basic Networking
• Printer setup & troubleshooting
• OneDrive & OneNote
• VDI (Virtual Desktop Infra)
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

• Minimum 1 year experience in an International Voice Process (USA or UK)
• Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

• IT Service Desk knowledge
• VPN Support
• Basic Networking concepts
• Familiarity with OneDrive, OneNote
• Knowledge of MFA & VDI environments

Work Requirements

• Willingness to work 5 days a week from office
• No Work-from-Home option
• Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

Key Responsibilities

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

• Handle inbound voice calls and provide professional technical support to global users.
• Troubleshoot issues related to:
• IT Service Desk operations
• MS Office & Office 365
• VPN connectivity
• Basic Networking
• Printer setup & troubleshooting
• OneDrive & OneNote
• VDI (Virtual Desktop Infra)
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

• Minimum 1 year experience in an International Voice Process (USA or UK)
• Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

• IT Service Desk knowledge
• VPN Support
• Basic Networking concepts
• Familiarity with OneDrive, OneNote
• Knowledge of MFA & VDI environments

Work Requirements

• Willingness to work 5 days a week from office
• No Work-from-Home option
• Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

Skill Requirements

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

• Handle inbound voice calls and provide professional technical support to global users.
• Troubleshoot issues related to:
• IT Service Desk operations
• MS Office & Office 365
• VPN connectivity
• Basic Networking
• Printer setup & troubleshooting
• OneDrive & OneNote
• VDI (Virtual Desktop Infra)
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

• Minimum 1 year experience in an International Voice Process (USA or UK)
• Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

• IT Service Desk knowledge
• VPN Support
• Basic Networking concepts
• Familiarity with OneDrive, OneNote
• Knowledge of MFA & VDI environments

Work Requirements

• Willingness to work 5 days a week from office
• No Work-from-Home option
• Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

Other Requirements

About the Role

We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities

• Handle inbound voice calls and provide professional technical support to global users.
• Troubleshoot issues related to:
• IT Service Desk operations
• MS Office & Office 365
• VPN connectivity
• Basic Networking
• Printer setup & troubleshooting
• OneDrive & OneNote
• VDI (Virtual Desktop Infra)
• Log, track, and follow up on incidents until resolution.
• Ensure excellent customer experience on every call.

Required Experience & Skills

Mandatory:

• Minimum 1 year experience in an International Voice Process (USA or UK)
• Minimum 1 year experience in International Voice Technical Support

Technical Skill Requirements (Mandatory):

• IT Service Desk knowledge
• VPN Support
• Basic Networking concepts
• Familiarity with OneDrive, OneNote
• Knowledge of MFA & VDI environments

Work Requirements

• Willingness to work 5 days a week from office
• No Work-from-Home option
• Open to working from Bangalore or Hyderabad client locations

Client Location Addresses

Wells Fargo International Solutions Pvt. Ltd.,
Building 1A, Tower 3, Divyasree NSL SEZ,
Survey No. 66/1, Raidurgam Village,
Serilingampally, Hyderabad, 500032

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.