Analyst (Support & Operations)

HCL Technologies Limited; Lucknow; On-site; INR 300,000 - 520,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced help desk professional in Lucknow, India. The role requires leading or joining project teams for internal and client support tasks, along with active participation in on-the-job and commercial training to upgrade skills and capabilities.

The suitable candidate will typically have 1-3 years of hands-on help desk, customer service, and technical support experience, including hardware, software, and network problem solving, plus phone and chat

Qualifications

• 3-5 years of university education post high school (B.Sc. or Diploma).
• Certification preferred (A+, ITIL/ Microsoft/ Cloud/ MCP/ MSCE/ MSCA etc.).
• 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone and Chat support experience necessary.
• Technical helpdesk or technical call center experience is necessary.

Responsibilities

• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Skills

Project leadership

Help desk experience

Phone & Chat support

Technical support

Education

B.Sc. or Diploma

Job description

Key Responsibilities

• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.


• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Eligibility, Knowledge, Skills & Experience

• 3-5 yrs of university education post High school (B.Sc. or Diploma)


• Certification. Preferred A+/ ITIL/ Microsoft/ Cloud/ MCP/ MSCE/ MSCA etc.


• 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.


• Phone & Chat support experience necessary.


• Technical helpdesk or technical call center experience is necessary.

Other Requirements

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.