Sr Administrator (Support & Operations)

HCL Technologies Limited

Dadri

On-site

INR 1,200,000 - 1,800,000

Full time

10 days ago

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Job summary

HCL Technologies Limited is seeking a Citrix L2 Engineer to administer, troubleshoot, optimize, and support Citrix DaaS, CVAD, and ADC environments. You will serve as the highest level of technical escalation for Citrix incidents and lead complex troubleshooting, upgrades, and migrations.

The role emphasizes performance tuning and security alignment in a large enterprise setting. The incumbent will collaborate with global teams to ensure optimal user experience and smooth operation of Citrix

Qualifications

Citrix L2 Engineer responsible for admin, troubleshooting, optimization, and support of Citrix DaaS, CVAD, and ADC environments.
Role is highest-level escalation for Citrix incidents and complex troubleshooting.

Responsibilities

Citrix DaaS Administration and monitoring of DaaS environments.
Administer Citrix Cloud services including DaaS, Cloud Connectors, Secure Private Access, Workspace, Federated Authentication.
Manage CVAD: machine catalogs, delivery groups, policies, published apps/desktops.
Perform CVAD upgrades and migrations; troubleshoot logon, app launch, and VDA registration issues.
Administer Citrix ADC appliances: VPX/MPX/SDX; manage load balancing, SSL offload, gateway, content switching, GSLB, WAF.
Troubleshoot and resolve incidents; root cause analysis; collaborate with Citrix TAC.
Performance tuning for VDAs, StoreFront, Delivery Controllers, ADCs; optimize login performance.
Implement security best practices; MFA integration with Citrix Gateway; ensure policy compliance.
Create technical docs; build automation scripts (PowerShell, Citrix SDK) and runbooks.

Skills

Citrix DaaS

CVAD (XenApp/XenDesktop)

Citrix Workspace

Citrix StoreFront

Citrix Director

Provisioning Services (PVS)

Machine Creation Services (MCS)

Cloud Connectors

PowerShell

Citrix Cloud

Citrix Gateway

ControlUp

eG Innovations

Splunk

SCOM

Wireshark

ProcMon

Tools

Citrix DaaS

CVAD

XenApp/XenDesktop

Citrix Workspace

Citrix StoreFront

Citrix Director

Provisioning Services (PVS)

MCS

Citrix Profile Management (UPM)

Citrix Cloud Connectors

Citrix Gateway

Load Balancing

Content Switching

SSL Offloading

GSLB

WAF

PowerShell

Windows Server

Azure

AWS

Job description

Citrix L2 Engineer responsible for the administration, troubleshooting, optimization, and support of Citrix DaaS, Citrix Virtual Apps and Desktops, and Citrix ADC (NetScaler) environments. The candidate will act as the highest level of technical escalation for Citrix-related incidents and manage complex troubleshooting, design recommendations, upgrades, migrations, and performance tuning activities.

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Key Responsibilities

Citrix DaaS Administration
- Manage and support Citrix DaaS environments.
- Administer Citrix Cloud services including:
  - DaaS
  - Cloud Connectors
  - Secure Private Access
  - Workspace
  - Federated Authentication
- Monitor environment health and service availability.
- Perform troubleshooting and root cause analysis for Citrix service-related issues.
Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
- Administer and support CVAD environments.
- Create and manage:
  - Machine Catalogs
  - Delivery Groups
  - Policies
  - Published Applications
  - Published Desktops
- Perform environment upgrades and migrations.
- Troubleshoot:
  - User logon issues
  - Application launch failures
  - VDA registration issues
  - Profile-related problems
  - StoreFront issues
- Optimize user experience and session performance.
Citrix ADC (NetScaler)
- Administer Citrix ADC appliances (VPX/MPX/SDX).
- Configure and manage:
  - Load Balancing
  - SSL Offloading
  - Gateway
  - Content Switching
  - GSLB
  - Rewrite & Responder Policies
  - WAF (preferred)
- Manage certificate installation, renewal, and troubleshooting.
- Analyze HDX traffic and ICA connectivity issues.
Troubleshooting & Incident Management
- Handle L3 incidents and critical production outages.
- Perform detailed RCA (Root Cause Analysis).
- Work with Citrix TAC and other vendors for complex issues.
- Provide operational support during maintenance windows.
Performance & Optimization
- Analyze Citrix Director and Monitor data.
- Conduct performance tuning for:
  - VDAs
  - StoreFront Servers
  - Delivery Controllers
  - ADC Appliances
- Optimize login performance and resource utilization.
Security & Compliance
- Implement Citrix security best practices.
- Manage MFA integration with Citrix Gateway.
- Ensure compliance with organizational security policies.
Documentation & Automation
- Create and maintain technical documentation.
- Develop automation scripts using:
  - PowerShell
  - Citrix SDK
  - Automation tools
- Build operational runbooks and SOPs.

Technical Skills Required

Citrix Technologies
- Citrix DaaS
- Citrix Virtual Apps and Desktops (CVAD)
- XenApp / XenDesktop
- Citrix Workspace
- Citrix StoreFront
- Citrix Director
- Provisioning Services (PVS)
- Machine Creation Services (MCS)
- Citrix Profile Management (UPM)
- Citrix Cloud Connectors
Citrix ADC (NetScaler)
- Citrix Gateway
- Load Balancing
- Content Switching
- SSL VPN
- GSLB
- App Firewall
- Authentication Policies
- SSL Certificates Management
Microsoft Technologies
- Windows Server 2016/2019/2022
- Active Directory
- Group Policy
- DNS/DHCP
- IIS
- PowerShell
Virtualization & Cloud
- VMware vSphere
- Microsoft Hyper-V
- Azure Virtual Desktop (preferred)
- Microsoft Azure
- AWS (preferred)
Monitoring & Tools
- Citrix Director
- ControlUp
- eG Innovations
- Splunk
- SCOM
- Wireshark
- ProcMon

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Skill Requirements

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Key Responsibilities