SQA Lead Analyst

Iris Software; Dadri; Hybrid; INR 700,000 - 1,050,000; Full time

Job summary

Iris Software is seeking a dedicated professional to provide facilitation for projects and sustainment of QMS processes. You will conduct SQA reviews, ensure process compliance, and drive QMS trainings while reporting metrics from projects.

The role involves reviewing processes, contributing to management reviews, and mentoring PMs to identify risks and innovations for delivery excellence. Collaboration with delivery teams is essential.

Responsibilities

• Provide facilitation to projects and manage continued sustenance to QMS
• Conduct SQA reviews and ensure process compliance in project
• Conduct QMS trainings
• Collect and report metrics data from projects
• Review / write assigned processes / CRs
• Participate in senior management review of projects
• Participate in innovation program as Innovation facilitators for delivery and enabling function
• Participate in conducting ideation session
• Mentor PMs to identify risks, data analysis, innovations etc.
• Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
• Participate in Project team meetings
• Participate in Project Causal Analysis meetings
• Ensure formal Configuration Management of QMS documents and other documents
• Ability to proactively call out issues and risks and provide solutions
• Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
• Ensure best practices are captured and shared in organization
• Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
• Articulate contractual risks and work with senior management to mitigate the same
• Drive improvements for the respective BU
• Strong facilitation skills with an ability to respond to immediate and urgent requests

Job description

Roles & Responsibilities:

• Provide facilitation to projects and manage continued sustenance to QMS


• Conduct SQA reviews and ensure process compliance in project


• Conduct QMS trainings


• Collect and report metrics data from projects


• Review / write assigned processes / CRs


• Participate in senior management review of projects


• Participate in innovation program as Innovation facilitators for delivery and enabling function


• Participate in conducting ideation session|


• Mentor PMs to in identifying risks,- data analysis, innovations etc.


• Conduct QMS trainings


• Collect and report metrics data from projects


• Review / write assigned processes / CRs


• Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership


• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints


• Participate in Project team meetings


• Participate in Project Causal Analysis meetings


• Ensure formal Configuration Management of QMS documents and other documents


• Ability to proactively call out issues and risks and provide solutions


• Provide guidance to project teams on the relevant software engineering and project management practices for optimum results


• Ensure best practices are captured and shared in organization


• Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements


• Articulate contractual risks and work with senior management to mitigate the same


• Drive improvements for the respective BU


• Strong facilitation skills with an ability to respond to immediate and urgent requests