Specialist - Workplace Services

R1-Rc; Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

R1RCM Global Pvt Ltd. in Gurgaon is seeking a Specialist – Facilities, Technical Services to oversee electrical, HVAC, plumbing, and fire safety systems and manage routine maintenance.

The role requires 4–6 years in facilities/technical services, with a Diploma/ITI in Electrical/Mechanical and a Commerce-leaning degree. Proficiency in MS Excel and Power BI, plus strong English communication, is essential for planning, vendor coordination, and operational efficiency.

Qualifications

• 4–6 years of experience in facilities/technical services.
• Graduate (Commerce preferred) and Diploma/ITI in Electrical/Mechanical.
• Basic knowledge of electrical systems, plumbing, and office maintenance.
• Experience in handling R&M and maintenance tracking, PPM.
• Proficient in MS Excel and Power BI; strong English communication.

Responsibilities

• Technical operations: maintain electrical, HVAC, plumbing, and fire safety systems; coordinate with vendors for breakdowns.
• Maintenance planning: create 52-week calendar; execute preventive maintenance; maintain task logs.
• MST team & shift: allocate tasks and manage staffing and productivity.
• Facility operations: ensure daily functioning; coordinate housekeeping, pantry, security; support office layout changes.
• Vendor coordination: manage service delivery, track SLA deviations, assist in invoicing.
• Material management: track daily usage, maintain stock records, procure materials to avoid wastage.
• Cost control: identify cost-saving opportunities and optimize material usage.
• Employee support: be first contact for facility issues and close complaints.
• Compliance & documentation: maintain maintenance records and assist audits.
• MIS & reporting: maintain Excel-based reports and share updates with manager.

Skills

MS Excel

Power BI

English

Education

Graduate (Commerce preferred)

Diploma/ITI in Electrical/Mechanical

Tools

Power BI

MS Excel

Job description

Job Title: Specialist – Facilities, Technical ServicesLocation: R1RCM Global Pvt Ltd., TikriDepartment: Administration & FacilitiesReports To: Program Manager – Administration & FacilitiesExperience Required: 4–6 YearsShift - Rotational (Morning, Night)Key Responsibilities1. Technical Operations (Electrical, Plumbing & Maintenance)Support operation and maintenance of: Electrical systems (LT panels, UPS, DG, lighting) HVAC systems (PAC/AHU) Plumbing systems (water supply, drainage, fixtures) Fire safety systems (hydrant, alarms, extinguishers)Execute and track R&M (Repair & Maintenance) activitiesAssist in breakdown handling and coordinate with vendors for quick resolutionMaintain daily maintenance logs and checklists2. Maintenance Planning & TrackingPrepare and track 52-week maintenance calendar for all technical systemsEnsure execution of: Preventive Maintenance (PPM) Daily, weekly, and monthly maintenance activitiesMaintain records of: Completed vs planned tasks Downtime and issue logsShare regular updates with the reporting manager3. MST Team & Shift ManagementAllocate daily tasks to MSTs (Multi-Skilled Technicians)Monitor and track daily activities of MSTsManage shift planning and manpower allocationEnsure adequate staffing as per operational requirementsFollow up on task completion and productivity4. Facility OperationsEnsure smooth day-to-day facility functioningCoordinate with housekeeping, pantry, and security teamsSupport office layout changes, seating adjustments, and small setupsEnsure workplace cleanliness, hygiene, and upkeep5. Vendor CoordinationCoordinate with vendors for routine services and breakdownsTrack service delivery and follow up for closureReport SLA deviations to the managerAssist in invoice verification and documentation6. Material Management & Inventory ControlTrack daily material usage for maintenance activitiesMaintain stock records and inventory levelsEnsure availability of critical spares and consumablesCoordinate for procurement of required materialsAvoid wastage and ensure optimal usage7. Cost Control & OptimizationSupport cost-saving initiatives in maintenance activitiesTrack consumption and identify areas of cost reductionEnsure efficient utilization of materials and resources8. Employee Support & Workplace ExperienceAct as first point of contact for facility-related issuesEnsure timely logging and closure of complaintsSupport employee comfort (lighting, AC, seating, etc.)9. Compliance & DocumentationMaintain records for: Maintenance activities Compliance and auditsSupport basic safety checks and audit preparation10. MIS & ReportingMaintain MIS reports in Excel: Maintenance tracker MST activity tracker Material consumptionShare daily/weekly updates with reporting managerMust-Have RequirementsGraduate (Commerce preferred), & Diploma/ITI in Electrical/MechanicalBasic knowledge of electrical systems, plumbing, and office maintenance4–6 years of experience in facilities/technical servicesExperience in handling R&M and maintenance tracking, PPM.Exposure to MST/team coordinationGood knowledge of MS Excel, Power Bi,Communication - very good command on EnglishLocation - GurgaonWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.comVisit us on Facebook