Specialist - Workplace Services

R1 RCM Global Private Limited; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

R1RCM Global Pvt Ltd. in Gurgaon seeks a Specialist – Facilities, Technical Services to support electrical, plumbing, HVAC, and safety systems. You will plan maintenance, manage shifts, coordinate vendors, and ensure smooth facility operations in a healthcare-focused setting.

With 4–6 years of relevant experience, you will use MS Excel and Power BI to track tasks, maintain logs, and drive cost-efficient maintenance practices while ensuring compliance and quality in daily operations.

Qualifications

• Graduate (Commerce preferred) with Diploma/ITI in Electrical or Mechanical.
• Basic knowledge of electrical systems, plumbing, and office maintenance.
• 4–6 years of experience in facilities/technical services.
• Experience in handling R&M and maintenance tracking, PPM.
• Exposure to MST/team coordination.
• Good knowledge of MS Excel and Power BI.
• Excellent English communication.

Responsibilities

• Technical Operations (Electrical, Plumbing & Maintenance) support and maintain electrical systems (LT panels, UPS, DG, lighting), HVAC systems (PAC/AHU), plumbing systems (water supply, drainage, fixtures), and fire safety systems (hydrants, alarms, extinguishers).
• Execute and track RM activities; assist in breakdown handling and coordinate with vendors for quick resolution.
• Maintain daily maintenance logs and checklists.
• Maintenance Planning & Tracking: prepare 52-week maintenance calendar; ensure preventive maintenance; maintain records of completed vs planned tasks and downtime.
• MST Team & Shift Management: allocate daily tasks to MSTs; monitor daily activities; manage shift planning and staffing.
• Facility Operations: ensure smooth day-to-day functioning; coordinate with housekeeping, pantry, and security; support office layout changes.
• Vendor Coordination: coordinate routine services and breakdowns; track service delivery; report SLA deviations; assist in invoice verification.
• Material Management & Inventory Control: track daily material usage; maintain stock records; ensure availability of spares; coordinate procurement.
• Cost Control & Optimization: support cost-saving initiatives; track consumption; ensure efficient use of materials.
• Employee Support & Workplace Experience: be first point of contact for facility issues; ensure timely logging and closure of complaints.
• Compliance & Documentation: maintain records for maintenance activities; support safety checks and audits.
• MIS & Reporting: maintain maintenance trackers and activity reports; share updates with manager.

Skills

MS Excel

Power BI

Communication (English)

Team coordination

Facilities management

Education

Bachelor/Graduate (Commerce preferred)

Diploma/ITI in Electrical/Mechanical

Job description

Job Title: Specialist – Facilities, Technical Services

Location: R1RCM Global Pvt Ltd., Tikri

Department: Administration & Facilities

Reports To: Program Manager – Administration & Facilities

Experience Required: 4–6 Years

Shift - Rotational (Morning, Night)

Key Responsibilities

1. Technical Operations (Electrical, Plumbing & Maintenance) Support operation and maintenance of: Electrical systems (LT panels, UPS, DG, lighting) HVAC systems (PAC/AHU) Plumbing systems (water supply, drainage, fixtures) Fire safety systems (hydrant, alarms, extinguishers) Execute and track R&M (Repair & Maintenance) activities Assist in breakdown handling and coordinate with vendors for quick resolution Maintain daily maintenance logs and checklists
2. Maintenance Planning & Tracking Prepare and track 52-week maintenance calendar for all technical systems Ensure execution of: Preventive Maintenance (PPM) Daily, weekly, and monthly maintenance activities Maintain records of: Completed vs planned tasks Downtime and issue logs Share regular updates with the reporting manager
3. MST Team & Shift Management Allocate daily tasks to MSTs (Multi-Skilled Technicians) Monitor and track daily activities of MSTs Manage shift planning and manpower allocation Ensure adequate staffing as per operational requirements Follow up on task completion and productivity
4. Facility Operations Ensure smooth day-to-day facility functioning Coordinate with housekeeping, pantry, and security teams Support office layout changes, seating adjustments, and small setups Ensure workplace cleanliness, hygiene, and upkeep
5. Vendor Coordination Coordinate with vendors for routine services and breakdowns Track service delivery and follow up for closure Report SLA deviations to the manager Assist in invoice verification and documentation
6. Material Management & Inventory Control Track daily material usage for maintenance activities Maintain stock records and inventory levels Ensure availability of critical spares and consumables Coordinate for procurement of required materials Avoid wastage and ensure optimal usage
7. Cost Control & Optimization Support cost-saving initiatives in maintenance activities Track consumption and identify areas of cost reduction Ensure efficient utilization of materials and resources
8. Employee Support & Workplace Experience Act as first point of contact for facility-related issues Ensure timely logging and closure of complaints Support employee comfort (lighting, AC, seating, etc.)
9. Compliance & Documentation Maintain records for: Maintenance activities Compliance and audits Support basic safety checks and audit preparation
10. MIS & Reporting Maintain MIS reports in Excel: Maintenance tracker MST activity tracker Material consumption Share daily/weekly updates with reporting manager

Must-Have Requirements

Graduate (Commerce preferred), & Diploma/ITI in Electrical/Mechanical Basic knowledge of electrical systems, plumbing, and office maintenance 4–6 years of experience in facilities/technical services Experience in handling R&M and maintenance tracking, PPM. Exposure to MST/team coordination Good knowledge of MS Excel, Power Bi, Communication - very good command on English

Location - Gurgaon

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.