Specialist - Vector vCDM Support Engineer

Birlasoft; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Birlasoft is seeking a Vector vCDM Support Engineer / Application Support Analyst to provide L1–L3 support for the Vector vCDM application. The role covers incident management, user administration, license management, packaging, and deployments across a hybrid Pune/Bengaluru setup.

The ideal candidate has 4–6 years of experience, strong troubleshooting skills, and familiarity with release and change management. Join a global tech leader delivering cloud, AI, and digital solutions.

Qualifications

• Experience in Vector vCDM application support is required.
• Windows Server environments experience is required.
• Knowledge of Java or REST API is essential.
• Strong incident and problem management experience.
• Experience with software deployment and packaging processes.
• Experience with user and license management.
• ITIL knowledge is a plus.
• Release and change management familiarity is desirable.
• Automotive engineering toolchain knowledge is a plus.

Responsibilities

• Provide L1-L3 support for the Vector vCDM application and ensure SLA compliance.
• Manage user accounts, roles and licensing activities.
• Support vCDM client installations and packaging deployments.
• Coordinate upgrades and release validation activities.
• Document resolutions and maintain the knowledge base.

Skills

Vector vCDM Administration

Windows Server Environment

Java/Rest API

Incident and Problem Management

Software Deployment and Packaging

User and License Management

PowerShell scripting

ITIL Processes

Release and Change Management

Automotive Engineering Toolchain

Customer communication

Stakeholder management

Analytical problem solving

Documentation skills

Team collaboration

Process-oriented mindset

Job description

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title / Position

Vector vCDM Support Engineer / Application Support Analyst

Experience: 4-6 years

Location: Bengaluru / Pune / Hybrid | Shift: 11:00AM to 7:00PM

Role Purpose

Provide L1/L2/L3 support for the Vector vCDM application by ensuring stable operations, resolving incidents and service requests, supporting user administration, licensing, upgrades, packaging, rollouts, and maintaining system availability. The role acts as the primary interface between business users, infrastructure teams, packaging teams, and Vector support.

Key Responsibilities

Application Support

• Provide day-to-day support for Vector vCDM application.
• Analyze and resolve incidents, service requests, and problem tickets.
• Monitor application health and ensure SLA compliance.
• Coordinate with Vector product support for complex issues.
• Perform root cause analysis and document resolutions.

User & License Administration

• Manage user accounts, roles, and permissions.
• Support Vector vCDM licensing activities.
• Monitor license utilization and availability.
• Troubleshoot access-related issues.

Installation & Deployment

• Support vCDM client installations.
• Assist package deployment and rollout activities.
• Coordinate software packaging and deployment teams.
• Validate successful deployment after rollout.

Upgrade & Release Management

• Support vCDM upgrades and service pack deployments.
• Execute upgrade validation and pilot testing activities.
• Coordinate release qualification and user acceptance validation.
• Support production rollout activities.
• Maintain application support documentation.

Technical Skills (Mandatory)

• Vector vCDM User & Administration
• Windows Server Environment
• Java/ Rest API
• Application Support Processes
• Incident and Problem Management
• Software Deployment and Packaging
• User & License Management

Preferred

• SQL Database fundamentals
• PowerShell scripting
• ITIL Processes
• Release and Change Management
• Automotive Engineering Toolchain knowledge

Soft Skills

• Customer communication
• Stakeholder management
• Analytical problem solving
• Documentation skills
• Team collaboration
• Process-oriented mindset

Key Deliverables

• Incident Resolution within SLA
• User Administration & License Management
• Successful Package Deployments
• Upgrade Validation & Rollout Support
• Knowledge Base Maintenance
• Root Cause Analysis Documentation
• Service Improvement Initiatives.