Specialist, Trustee Operations

Altisource; Bengaluru; On-site; INR 400,000 - 540,000; Full time

Job summary

Altisource in Bengaluru, India is seeking a detail-oriented Specialist, Trustee Operations to manage trustee-related processes and deliver excellent customer service. You will handle documentation, appraisals, and collaboration with clients, appraisers, and legal teams.

The role requires strong attention to detail, clear communication, and proficiency with MS Office, especially Excel, to maintain records and improve processes in a fast-paced environment.

Qualifications

• Proven experience in Mortgage Trustee Servicing, title servicing, or foreclosure.
• Notary certification preferred.
• Experience with recording in a title or trustee capacity.

Responsibilities

• Review and execute trustee-related documents, ensuring accuracy and regulatory compliance.
• Process and update VA appraisals and related documents in the system.
• Collaborate with clients, appraisers, and legal teams to resolve issues.
• Respond to inquiries from borrowers, lienholders, realtors, and attorneys via phone, email, and fax.
• Maintain and update team manuals and assist team members with operations.
• Perform quality control checks on trustee operations processes.
• Manage document recording and maintain accurate records.
• Assist in reviewing foreclosure files and collaborate with the litigation team.
• Update and maintain various trustee operations spreadsheets.
• Contribute to continuous improvement of trustee operations processes and procedures.

Skills

Attention to detail

Communication skills

Time management

Organizational skills

Teamwork

Adaptability

Tools

Excel

Microsoft Office Suite

Job description

Job Description

We are seeking a detail-oriented and professional Specialist, Trustee Operations to join our team in Bengaluru, India. In this role, you will be responsible for managing various aspects of trustee operations, ensuring smooth processes and excellent customer service.

• Review and execute trustee-related documents, maintaining accuracy and compliance with regulations
• Process and update VA appraisals and related documents in the system
• Collaborate with clients, appraisers, and legal teams to resolve issues and ensure smooth operations
• Respond to inquiries from borrowers, lienholders, realtors, and attorneys via phone, email, and fax
• Maintain and update team manuals and provide assistance to team members regarding operational issues
• Perform quality control checks on trustee operations processes
• Manage document recording and maintain accurate records
• Assist in the review of foreclosure files and collaborate with the litigation team when necessary
• Update and maintain various spreadsheets related to trustee operations
• Contribute to the continuous improvement of trustee operations processes and procedures Qualifications

• Proven experience in Mortgage Trustee Servicing, title servicing, or foreclosure
• In-depth understanding of trustee services, processes, and procedures
• Experience with recording in a title or trustee capacity
• Notary certification preferred
• Experience with reverse mortgage services is a plus
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to work independently and collaboratively in a team environment
• Strong time management skills and ability to prioritize tasks effectively
• Customer-focused mindset with a professional demeanor
• Adaptability to changing priorities and ability to work in a fast-paced environment