Specialist - Technology Services

MetLife, Inc.; Dadri; Hybrid; INR 600,000 - 900,000; Full time

Job summary

MetLife, Inc. is seeking a DLP Security Analyst to support day‑to‑day operations, administration, and enhancement of the enterprise DLP environment. You will monitor alerts, troubleshoot issues, maintain policies and workflows, and coordinate with vendor teams and stakeholders.

The role emphasizes collaboration with IT Operations, Legal, Risk, and other teams, with a focus on security governance and process improvement. Prior experience with Forcepoint DLP or DSPM is advantageous.

Qualifications

• Bachelor’s degree in computer science, information systems, cybersecurity, or related field.
• 3–5 years of experience in DLP and IT security operations.
• Experience with alert review, ticketing tools, troubleshooting, or documentation is beneficial.

Responsibilities

• Monitor DLP alerts, perform initial analysis, and escalate incidents.
• Create and tune DLP policies, rules, and workflows.
• Support incident response by collecting information and coordinating with teams.
• Maintain SOPs, troubleshooting guides, and policy records.
• Communicate updates to technical teams and stakeholders.
• Use approved AI-enabled tools responsibly to support analysis and documentation.

Skills

DLP concepts

Information security

Incident handling

Policy configuration

Alert monitoring

Troubleshooting

Documentation

Stakeholder communication

DSPM concepts

AI & automation in DLP

Education

Bachelor’s degree in CS/IS/Cybersecurity

Tools

Forcepoint DLP

Varonis DSPM

Job description

The DLP Security Analyst will support the day-to-day operation, administration, and enhancement of the enterprise Data Loss Prevention (DLP) environment. Working under the guidance of senior team members, the role will assist with monitoring alerts, troubleshooting technical issues, maintaining policies and workflows, coordinating with vendors, and preparing clear operational documentation. The analyst will collaborate with IT Operations, Network and Infrastructure teams, Service Managers, Legal, Risk Management, and other stakeholders as required.

Key Responsibilities

• Monitor DLP alerts, perform initial analysis, document findings, and escalation incidents in accordance with established procedures.
• Create, configure, test, and fine-tune DLP policies, detection rules, exceptions, and workflows under appropriate guidance and change-control processes.
• Support incident response activities by collecting relevant information, following escalation paths, and coordinating with appropriate teams.
• Maintain accurate operational documentation, including standard operating procedures, troubleshooting guides, policy records, and activity reports.
• Communicate clearly with technical teams, business stakeholders, and vendors, and provide timely updates on issues, changes, and assigned activities.
• Use approved AI-enabled tools responsibly to support analysis, documentation, knowledge management, and process improvement while following security and data-handling requirements.
• Other tasks as assigned.

Knowledge, Skills and Experience Requirements

• Understanding of DLP concepts, information security principles, and incident handling.
• Familiarity with DLP administration activities such as alert monitoring, policy configuration, troubleshooting, upgrades, patching, and reporting.
• Develop and fine-tune policies, rules, exceptions, and automated workflows.
• Familiar with DSPM (Data Security Posture Management) concepts.
• Hands‑on experience with DLP and DSPM tools, particularly Forcepoint DLP and Varonis DSPM, will be considered an advantage.
• Familiarity with practical uses of AI and automation in DLP operations, documentation, and process improvement.
• Good verbal, written, documentation, and stakeholder communication skills.
• Basic knowledge of information security concepts related to governance, risk, and compliance.
• Analytical mindset with the ability to research issues, follow procedures, and seek guidance when needed.
• Collaborative, detail-oriented, adaptable, and committed to maintaining confidentiality and professional integrity.

Qualifications, Certifications, and Education Requirements

Bachelor’s degree in computer science, Information Systems, Cybersecurity, Engineering, or a related field.

Experience:

3–5 years of relevant experience in DLP, IT security operations, security monitoring, or technical support, with practical exposure to administering and supporting enterprise security technologies.

• Experience with alert review, ticketing tools, technical troubleshooting, or process documentation is beneficial.

Preferred Certification

Entry-level certifications such as CompTIA Security+, Microsoft Security fundamentals, Microsoft SC - 400 or an equivalent information security certification are desirable but not mandatory.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible .Join us!