Specialist- Technical Support Administrator

Nordex Group; Chennai; On-site; INR 400,000 - 560,000; Full time

Job summary

Nordex Group is seeking a Specialist- Technical Support Administrator in Chennai, India. The role focuses on supporting the Technical Back Office by handling administrative tasks, maintaining KPI dashboards, and ensuring accurate data for project configurations.

The candidate will contribute to training records, LMS updates, and compliance tracking while collaborating with the Service department to improve processes and respond to time-sensitive incidents.

Qualifications

• Bachelor's degree in engineering or related field is required.
• SAP experience preferred and beneficial for the role.
• Experience in technical back-office or service support is desirable.

Responsibilities

• Support finalizing PCMS files; ensure clean configuration data for projects.
• Maintain and update KPI reports, dashboards, and operational tracking tools.
• Support monthly operational and management reporting.

Skills

Technical support

Data analysis

Documentation

Reporting

Education

Bachelor's degree in engineering

SAP experience

Tools

LMS

Job description

Specialist- Technical Support Administrator

REQUISITION ID: 13527

LOCATION: Chennai, TN, IN, 600119

DEPARTMENT: Service

Job Role : Specialist- Technical Support Administrator ( SAAPAC )

Job Purpose : The Specialist - Technical Support Administration will, in its role, be responsible to support the Technical Back Office Team, by handling administrative tasks and improving existing processes or even create entirely new processes. This role is key to efficient and smooth operation of the Technical Back Office Teams. This is an exciting role were dealing with unexpected situations and time sensitive tasks is part of the day-to-day business.

Key accountabilities / Responsibilities :

• Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects
• Maintain and update KPI reports, , dashboards and operational tracking tools.
• Support monthly operational and management reporting.
• Support back office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet.

Technical Back Office Support

• Support technical incident management activities, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
• Follow-up status of "actions on WTG needed" incidents to ensure feedback loop with Operations
• Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
• Support fleet-wide improvement initiatives and technical campaigns

Training, Compliance & Quality

• Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training
• Manage training records, certifications and learning management systems.
• Collect WINDA IDs from the service technicians and updating their profiles in the LMS
• Monitor validity of technical and HSE certifications and support compliance requirements

Education and qualification :

• Bachelor's degree in engineering, Project Management or related field
• SAP experience preferred

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

The role is generally available on a full-time basis as well as in other flexible working-time models.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the TeamNordex