Specialist - Technical Support Administration

Nordex Group; Chennai; In loco; INR 700.000 - 1.100.000; Tempo pieno

Descrizione del lavoro

Nordex Group in Chennai seeks a Specialist - Technical Support Administration to support the Technical Back Office with administrative tasks and process improvements. The role handles reporting, KPI updates, and training records within the Service department.

Key duties include incident management support, data analysis, and ensuring compliance across certifications and training records. SAP experience is preferred for this position.

Competenze

• Bachelor’s degree in engineering or related field.
• SAP experience preferred.
• Willingness to work in Chennai.

Mansioni

• Support finalizing PCMS files and ensure clean configuration to projects.
• Maintain KPI reports, dashboards, and operational tracking tools.
• Assist incident management and follow up actions with operations.
• Manage training records and LMS compliance.

Conoscenze

Process improvement

Data analysis

Documentation

Formazione

Bachelor’s degree in engineering or related field

Strumenti

SAP

Descrizione del lavoro

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Specialist - Technical Support Administration

REQUISITION ID: 13528

LOCATION: Chennai, TN, IN, 600119

DEPARTMENT: Service

Job Role: Specialist- Technical Support Administrator ( For East Europe Region support)

Work Location: Chennai (Sholinganallur)

Job Purpose: The Specialist - Technical Support Administration will, in its role, be responsible to support the Technical Back Office Team, by handling administrative tasks and improving existing processes or even create entirely new processes. This role is key to efficient and smooth operation of the Technical Back Office Teams. This is an exciting role were dealing with unexpected situations and time sensitive tasks is part of the day-to-day business.

Key accountabilities / Responsibilities

Reporting & Performance Monitoring

• Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects
• Maintain and update KPI reports, , dashboards and operational tracking tools.
• Support monthly operational and management reporting.
• Support back office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet.

Technical Back Office Support

• Support technical incident management activities, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
• Follow-up status of “actions on WTG needed” incidents to ensure feedback loop with Operations
• Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
• Support fleet-wide improvement initiatives and technical campaigns

Training, Compliance & Quality

• Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training
• Manage training records, certifications and learning management systems.
• Collect WINDA IDs from the service technicians and updating their profiles in the LMS
• Monitor validity of technical and HSE certifications and support compliance requirements

Education and qualification

• Bachelor’s degree in engineering, Project Management or related field
• SAP experience preferred

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

The role is generally available on a full-time basis as well as in other flexible working-time models.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you.