Specialist / Sr.Specialist – Quality Feedback

282 KONE Elevator India P.Ltd; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career progression

Learning and development programs

Global organization

Job summary

KONE in Chennai is seeking a QFB Specialist to oversee sub-contracted feedback handling services and ensure daily operations with third-party providers align with contract objectives.

You will drive root-cause analysis, foster continual improvement, and maintain proactive communication with stakeholders while focusing on customer-centric delivery and robust governance across global teams.

Qualifications

• Good Verbal & Email communication in English.
• Analytical thinking and problem solving.
• Proven ability to work in international environment.

Responsibilities

• Ensure governance of sub-contracted feedback handling service.
• Manage daily operation with 3rd party service provider and teams.
• Lead root-cause analysis and continual improvement with sub-contractor teams.
• Maintain proactive stakeholder communication and handle escalations.
• Ensure customer-centricity in daily work and development projects.

Skills

Verbal & Email communication in ENglis

Analytical thinking

Decision making

Education

Graduate in engineering

Diploma in Mechanical/Production/Industrial Engineering

Tools

SAP

Data analytics software

Job description

Entry-level requirements

• Educational qualification – Graduate in engineering/Dipolomo in Mechanical/Production/Industrial Engineering
• More than 5 Years’ Experience in KONE, Experience in Quality Feedback process working experiences are a plus
• Good operational knowledge of SAP and data analytics software are a plus
• Proven ability to work in international environment
• Good Verbal & Email communication in English
• Analysis and problem solving
• Decision Making & Conceptual thinking

What will you be doing?

Overall governance of sub-contracted feedback handling service; ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives. Ensure robust and proactive competence development and team leadership at sub-contracted teams. Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads. Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations. Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability).

Responsibilities as a QFB Specialist:

• Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality
• Ensure and develop further process and performance transparency and reporting (KPIs), taking in to account different stakeholder needs.
• Ensure cross-functional collaboration and stakeholder relationships
• Drive and manage development projects on own area of responsibility; participate and support other relevant KONE development projects
• Support to KSC QFB Development stream & other associated streams
• Ensure compliance with quality, safety and environmental standards

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

About KONE

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.