Senior Quality Feedback Specialist

KONE Elevator India; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Career progression

Total reward elements

Learning and development programs

Friendly team environment

Job summary

KONE Elevator India is seeking a Specialist / Sr. Specialist to lead Quality Feedback entry-level requirements in Chennai.

The role focuses on governance of subcontracted feedback handling, ensuring daily operational excellence with external teams and driving root-cause analysis and continuous improvement. Ideal candidates have a engineering degree or diploma, 5+ years with KONE, SAP and data analytics familiarity, and strong English communication skills to manage international stakeholders and

Qualifications

• Graduate in engineering or diploma in Mechanical/Production/Industrial Engineering.
• More than 5 years’ experience in KONE; experience in Quality Feedback process is a plus.
• Good verbal and email communication in English.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee governance of subcontracted feedback handling services and daily operations with 3rd party providers.
• Lead competence development and team leadership for subcontracted teams.
• Drive root cause analysis and continual improvement with subcontractor leads.
• Maintain proactive stakeholder communication and manage complex cases and escalations.
• Ensure compliance with quality, safety, and environmental standards.

Skills

Analytical thinking

Decision making

Problem solving

English communication

Education

Graduate in engineering / Diploma in Mechanical / Production / Industrial Engineering

Tools

SAP

Data analytics software

Job description

Specialist / Sr.Specialist – Quality Feedback Entry-level requirements

• Educational qualification – Graduate in engineering/Dipolomo in Mechanical/Production/Industrial Engineering
• More than 5 Years’ Experience in KONE, Experience in Quality Feedback process working experiences are a plus
• Good operational knowledge of SAP and data analytics software are a plus
• Proven ability to work in international environment
• Good Verbal & Email communication in English
• Analysis and problem solving
• Decision Making & Conceptual thinking

What will you be doing ?

Overall governance of sub-contracted feedback handling service; ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives. Ensure robust and proactive competence development and team leadership at sub-contracted teams. Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads. Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability)

Responsibilities as a QFB Specialist :

• Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality
• Ensure and develop further process and performance transparency and reporting (KPIs), taking in to account different stakeholder needs.
• Ensure cross-functional collaboration and stakeholder relationships
• Drive and manage development projects on own area of responsibility; participate and support other relevant KONE development projects
• Support to KSC QFB Development stream & other associated streams
• Ensure compliance with quality, safety and environmental standards

What do we offer ?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Experience Level Senior Level