Specialist Sr Specialist Quality Feedback

KONE; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

KONE in Chennai is seeking an entry-level Quality Feedback (QFB) Specialist to oversee the sub-contracted feedback handling service and ensure effective daily operations with a 3rd party. The role emphasizes continuous improvement and strong cross-functional collaboration in an international environment.

The ideal candidate has a engineering or diploma background, SAP knowledge, and excellent communication in English, with a focus on problem solving and decision making to support quality and

Qualifications

• Graduate in engineering or diploma in Mechanical/Production/Industrial Engineering
• 5+ years at KONE; quality feedback process experience is a plus
• Strong verbal and email English communication
• Analytical and problem-solving abilities
• Ability to work in an international environment
• Decision making and conceptual thinking

Responsibilities

• Govern sub-contracted feedback handling operations with 3rd party providers
• Lead and develop skills of sub-contractor teams
• Drive root-cause analysis and continual improvement with leads
• Maintain effective communication with stakeholders; manage escalations
• Ensure customer-centric approach in daily work and development projects
• Support quality, safety and environmental standards compliance
• Assist in KSC QFB development streams and other related streams

Skills

Data analytics

Verbal & written English

Analytical thinking

Problem solving

Decision making

Education

Engineering degree or Diploma (Mechanical/Production/Industrial)

Tools

SAP

Job description

Job Description

Entry-level requirements

• Educational qualification – Graduate in engineering/Dipolomo in Mechanical/Production/Industrial Engineering
• More than 5 Years' Experience in KONE, Experience in Quality Feedback process working experiences are a plus
• Good operational knowledge of SAP and data analytics software are a plus
• Proven ability to work in international environment
• Good Verbal & Email communication in English
• Analysis and problem solving
• Decision Making & Conceptual thinking

What will you be doing?

• Overall governance of sub-contracted feedback handling service; ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives.
• Ensure robust and proactive competence development and team leadership at sub-contracted teams.
• Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads.
• Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations
• Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability)

Responsibilities as a QFB Specialist:

• Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality
• Ensure and develop further process and performance transparency and reporting (KPIs), taking in to account different stakeholder needs.
• Ensure cross-functional collaboration and stakeholder relationships
• Drive and manage development projects on own area of responsibility; participate and support other relevant KONE development projects
• Support to KSC QFB Development stream & other associated streams
• Ensure compliance with quality, safety and environmental standards

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.