Specialist - Service Delivery

ADP; Tirupati; On-site; INR 520,000 - 780,000; Full time

Job summary

ADP is hiring Specialist - Service Delivery to support payroll processing and reporting for Small Business Segment clients (50 or fewer employees).

You will review and process payroll transactions within defined SLAs, ensure accurate month-end and year-end activities, and validate data such as investments declarations and tax forms. Strong Excel skills and 2–4 years payroll experience are preferred.

Qualifications

• Payroll processing experience in payroll systems.
• Proficient in Excel.
• Good written and verbal communication.
• Knowledge of PF, ESI, PT, Gratuity, LWF and IT.
• Strong mathematical ability and aptitude to learn payroll software.

Responsibilities

• Review and process client's payroll transactions efficiently within defined SLA's.
• Conduct timely and accurate processing of cyclical events including month end, statutory reports and year end related activities.
• Ensure validation of data such as Investments declaration, Form 16s, Tax Returns.
• Ensure ADP performs payroll services based on client requirements while validating that ADP meets required statutory obligations.
• Adhere to ADP's quality standards, policies & procedures.
• Adhere to maker - checker process, as the reports, inputs and processing done by you will be checked by another assigned associate.

Skills

Attention to detail

Verbal communication

Written communication

Analytical skills

Education

Any commerce or arts graduation

Tools

Excel

Job description

Job Description:

ADP is hiring Specialist - Service Delivery

• Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now thats what we call a win-win.)
• Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success.

Your role: In this role, its all about enabling our clients to be more effective employers by identifying, defining and assessing their needs. Our service teams make it happen by collaborating with our clients and other key internal stakeholders to ensure that we provide Everyday Excellence and improve our client's experience. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) As a Process Executive, you will be responsible for payroll processing and reports generations for clients under Small Business Segment. Small Business Segment refers to the segment of clients with an employee base of 50 or less than 50. We have a mix of MNC's and domestic clients under this segment.

What you'll do:

• Review and process client's payroll transactions efficiently within defined SLA's.
• Conduct timely and accurate processing of cyclical events including month end, statutory reports and year end related activities.
• Ensure validation of data such as Investments declaration, Form 16s, Tax Returns.
• Ensure ADP performs payroll services based on client requirements while validating that ADP meets required statutory obligations.
• Adhere to ADP's quality standards, policies & procedures.
• Adhere to maker - checker process, as the reports, inputs and processing done by you will be checked by another assigned associate.

Qualifications you'll need:

Education: Any commerce or arts graduation

Experience:

• At least 2 - 4 years in processing payroll.
• Ability to showcase working knowledge on Excel is expected.
• Effective written and verbal communication skills.
• Good knowledge in PF, ESI, PT, Gratuity, LWF and IT is desired.
• Strong mathematical ability and aptitude to learn the payroll software application.

Bonus points if you have these:

• Possess logical and analytical skills with a flair for numbers.
• Ability to work under time constraints to ensure deadlines are met.
• Having an eye for detail is a plus.