Payroll Specialist & Client Support Associate

XTGLOBAL INFOTECH LIMITED; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading payroll services firm in Hyderabad is looking for a Payroll Specialist & Client Support Associate with over 6 years of experience. You will manage payroll processing for multiple clients and handle employee inquiries, emphasizing strong communication skills in English. The ideal candidate is proficient with platforms like Prism HCM/HR, ADP, and Paylocity. The role requires both technical expertise and client-facing abilities, making strong interpersonal skills essential for success.

Qualifications

• 6+ years of experience in payroll processing, preferably with outsourced payroll.
• Strong interpersonal presence with professional maturity.
• Ability to manage multiple client payrolls simultaneously.

Responsibilities

• Process accurate and timely payrolls for assigned client accounts.
• Serve as a point of contact for employee payroll inquiries.
• Partner with Account Executive as a payroll resource during client meetings.

Skills

Payroll processing experience

Exceptional written and verbal English communication

Organizational skills

Client interaction skills

Tools

Prism HCM/HR

ADP Workforce Now

Paylocity

Job description

Payroll Specialist & Client Support Associate

Job Description

Payroll Specialist & Client Support Associate

Full Time

US Shift:- 7 PM - 4 AM IST

6+ years of experience

Position Overview

We are looking for a polished, client-ready Mid-Level PayrollSpecialist & Client Support Associate to join our outsourced payrolloperations team. This role requires both technical payroll processing expertiseacross multiple platforms and the professional communication skills toconfidently represent our team in employee-facing interactions and strategicclient meetings. The ideal candidate is equally comfortable running a fullpayroll cycle and speaking articulately with a business owner alongside an AccountExecutive.

Key Responsibilities

Payroll Processing

• Process accurate and timely payrolls for assignedclient accounts across Prism HCM/HR, ADP Workforce Now (WFN), and Paylocity
• Manage multi-frequency payroll schedules (weekly,biweekly, semi-monthly, monthly) with precision
• Review and audit payroll inputs including timekeepingdata, deductions, garnishments, and special pay items
• Perform pre- and post-payroll audits to ensure accuracyprior to transmission and funding
• Process off-cycle payrolls, corrections, and manualcheck requests as needed
• Maintain organized payroll records and ensuredocumentation is audit-ready at all times

Employee Communication & Support

• Serve as a responsive point of contact for employeepayroll inquiries received via email or phone
• Communicate clearly and professionally in written andverbal English across all correspondence
• Resolve paycheck discrepancies, direct deposit issues,tax withholding questions, and related concerns with accuracy and empathy
• Escalate complex issues appropriately while keepingemployees informed of resolution timelines

Client & Account Executive Support

• Partner with the assigned Account Executive as atechnical resource during client meetings with payroll decision-makers andbusiness owners
• Speak knowledgeably about payroll processes, platformcapabilities, and compliance considerations in a professional, client-facingsetting
• Assist in preparing meeting materials, reports, orpayroll summaries as needed for client discussions
• Help identify client needs or concerns duringinteractions and relay relevant information to the account team

Required Qualifications

• 5 + years of payroll processing experience, withhands-on proficiency in at least two of the following: Prism HCM/HR, ADP Workforce Now, Paylocity
• Exceptional written and verbal English communicationskills: professional, clear, and client-appropriate in all settings
• Demonstrated experience handling employee payrollinquiries via email and/or phone
• Strong organizational skills with the ability to managemultiple client payrolls simultaneously under deadline pressure
• High degree of accuracy and discretion when handlingsensitive employee and compensation data

Preferred Qualifications

• Proficiency across all three platforms: Prism HCM/HR,ADP Workforce Now, and Paylocity
• Experience working in an outsourced payroll or PEO/HROservice environment
• Comfort presenting information or participating inclient-facing meetings alongside senior team members
• FPC (Fundamental Payroll Certification) or CPP(Certified Payroll Professional) designation
• Bilingual abilities are a plus, though fluency inprofessional English is required

This role blends behind-the-scenes payroll operations withvisible, client-forward responsibilities. The specialist will work closely withAccount Executives and may join client calls or meetings as a payroll subjectmatter resource. Strong interpersonal presence and professional maturity areessential.