Specialist - Sales Support 4B

BrightClaim; Hyderabad; Hybrid; INR 450,000 - 750,000; Full time

Job summary

Genpact is hiring a Specialist - Sales Support to track and validate inbound leads, engage prospects, and schedule strategic meetings for the sales team. You will manage a high‑volume pipeline, maintain data accuracy, and coordinate with marketing to boost conversion. This role suits someone with strong communication skills and a track record in lead generation.

The position is hybrid in India, with responsibilities spanning admin support and sales enablement to drive outcomes for global clients.

Qualifications

• Proven experience in inbound sales and lead management.
• Familiarity with sales qualification frameworks and lead scoring.
• Bachelor's/Master's in business/marketing.

Responsibilities

• Track and validate inbound leads and share with Sales.
• Engage prospects via email/calls to keep them engaged.
• Schedule appointments for Business Dev Managers or Sales Executives.
• Move qualified leads into the sales pipeline and handoff.
• Maintain accurate lead information in systems.
• Follow up with unresponsive leads via multiple channels.
• Collaborate with marketing to improve lead conversion.
• Identify client needs and qualify opportunities.
• Ensure compliance with company policy and perform admin tasks.

Skills

Inbound sales

Lead generation

Communication skills

Pipeline management

Detail oriented

Education

Bachelor's degree in business/marketing

Master's degree in marketing

Tools

Salesforce

CRM systems

Job description

Specialist - Sales Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the front­of‑it. Genpact’s AI Gigafactory, our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Key Responsibilities

• Track and validate inbound leads for a staffing business and share the validated leads with the Sales team for further action. Monitor conversion / progress.
• Use Agency Leads site to find clients with open roles, use templates to create emails to send to contacts and track responses
• Engage prospects via email, calls, or other agreed channels to keep them engaged until sales readiness.
• Schedule appointments and strategy meetings for Business Development Managers or Sales Executives
• Move qualified leads into the sales pipeline, ensuring accurate and timely handoff
• Perform due diligence for web lead requests received from different recruiters/sales teams.
• Maintain accurate lead information and activity records in the systems
• Follow up with unresponsive leads through email, phone, and LinkedIn outreach.
• Collaborate with marketing and sales teams to improve lead conversion rate
• Ability to quickly identify client needs and qualify business opportunities
• Ensure strict compliance followed as per company policy and standards.
• Support various admin tasks related to sales team

Qualification

• Proven experience in inbound sales, lead generation/management
• Strong verbal and written communication skills for engaging prospects effectively
• Organized, detail‑oriented, and able to manage high‑volume pipelines
• Graduation/master’s degree in business/marketing/related field with an overall 6- 8 years of experience.
• Familiarity with sales qualification frameworks and lead scoring models

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Salesforce Certified CPQ Specialist - TrailheadTrailhead

Required Skills

Business Consulting, Business Development, Change Management, Contract Management, CRM Consulting, Microsoft Applications, Salesforce (Software), Sales Force Effectiveness, Sales Forecasting, Sales Performance Management (SPM)

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Sales Support

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.