Specialist, Sales Order Management

IN875 Valmet Flow Control Private Limited; Mumbai; On-site; INR 650,000 - 950,000; Full time

Job summary

IN875 Valmet Flow Control Private Limited in Mumbai, India is seeking an Order Management professional to handle customer orders from quotations to delivery, ensuring accuracy and timely processing. You will coordinate with sales, factories, logistics, and finance, maintain ERP records, and ensure compliance with trade terms and policies.

A 2–4 year background in order management or supply chain is preferred.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 2–4 years of experience in Order Management, Customer Service, Supply Chain, or Commercial Operations.
• Basic understanding of international business processes and export order handling.
• Experience working with ERP, CRM systems is preferred.
• Good knowledge of Microsoft Office.

Responsibilities

• Process customer orders accurately based on quotations, contracts, and approved commercial terms.
• Validate order completeness and ensure compliance with Legal, Finance, Trade Compliance, and company policies.
• Confirm orders within agreed timelines and maintain accurate ERP records.
• Coordinate with factories, planning teams, logistics providers, and warehouses to meet delivery requirements.
• Escalate critical issues and support prioritization of urgent customer orders.

Skills

Order management

Customer service

Supply chain

Communication

Education

Bachelor's degree in Business, Supply Chain, Engineering, or related field

Tools

ERP systems

CRM systems

Job description

Key Responsibilities

• Process customer orders accurately based on quotations, contracts, and approved commercial terms.
• Validate order completeness and ensure compliance with Legal, Finance, Trade Compliance, and company policies.
• Confirm orders within agreed timelines and maintain accurate ERP records.
• Manage order amendments, cancellations, and change requests.
• Act as the primary point of contact for customers regarding order status and delivery commitments.
• Proactively communicate order progress, potential delays, and resolution plans to customers and Sales teams.
• Build strong relationships with internal and external stakeholders to ensure smooth order execution.
• Monitor orders throughout the Order-to-Delivery cycle to ensure timely execution.
• Coordinate closely with factories, planning teams, logistics providers, and warehouses to meet customer delivery requirements.
• Follow up on production schedules, material availability, shipment readiness, and delivery commitments.
• Escalate critical issues and support prioritization of urgent customer orders.
• Ensure adherence to company policies, commercial guidelines, Incoterms, VAT requirements, and international trade regulations.
• Identify process improvement opportunities to enhance customer experience and operational efficiency.
• Maintain accurate order records and support reporting activities.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 2–4 years of experience in Order Management, Customer Service, Supply Chain, or Commercial Operations.
• Basic understanding of international business processes and export order handling.
• Experience working with ERP, CRM systems is preferred.
• Good knowledge of Microsoft Office.

Key Skills & Competencies

• Business Knowledge: Basic understanding of international business operations.
• Knowledge of Incoterms, VAT principles, logistics, and supply chain processes.
• Understanding of commercial documentation and order lifecycle management.
• Customer Focus: Strong customer service mindset with excellent written and verbal communication skills.
• Ability to manage customer expectations and resolve issues professionally.
• Coordination & Execution: Strong organizational and multitasking skills.
• Ability to coordinate effectively with Sales, Factories, Logistics, Finance, and other cross-functional teams.
• Ability to prioritize work in a fast-paced environment.
• Problem Solving: Able to work independently within established company policies and procedures.
• Escalates production or delivery-related issues appropriately to factories or relevant stakeholders.
• Demonstrates analytical thinking to identify and resolve order-related issues.

We Offer

We provide a genuine career opportunity with an excellent learning environment and continuous support from our team. Through your work, you will contribute to the success of our organization, bring future-focused solutions to our customers, and discover opportunities for personal growth.

Your responsibilities will be diverse and challenging, ensuring that no two days are the same. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team!

www.valmet.com/careers http://www.valmet.com Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting‑edge technologies and services as well as mission‑critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.