Specialist - Process Management

Nordex Group; Chennai District; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Nordex Group in Chennai, India seeks a Process Specialist to bolster process management by administering the BIC Process Tool, standardizing workflows, and contributing to IMS governance for operational excellence.

The role collaborates with IT, process owners and cross-functional teams to model, document, and improve business processes, ensure data quality, and deliver dashboards and training to drive widespread adoption.

Qualifications

• Basic understanding of Process Management concepts (BPMN advantageous).
• Proficiency in Microsoft Office applications.
• Strong verbal and written English communication.
• Exposure to process tools or management systems is preferred.

Responsabilités

• Administer the BIC Tool and provide user support.
• First point of contact for system queries and issues.
• Coordinate with IT and vendors to resolve incidents.
• Ensure tool accessibility across the organization.
• Support process owners in modelling, documenting, and improving business processes.
• Develop and maintain process diagrams aligned with requirements.
• Ensure standardization and harmonization of processes across functions.
• Maintain the Integrated Management System (IMS) framework.
• Administer BIC master data and ensure data quality.
• Publish dashboards and KPI insights from process data.
• Deliver training on the BIC tool and develop training materials.
• Drive adoption of standardized processes across functions.

Connaissances

BPMN knowledge

MS Office

English proficiency

Process tools

Outils

BIC Process Tool

Description du poste

Location: Chennai, India

Department: QHSE

Role Purpose : The Process Specialist will play a key role in strengthening the Process Management function by supporting process optimization, standardization, and governance across the organization. The role focuses on administration and enhancement of the BIC Process Tool and contributing to the effectiveness of the Integrated Management System (IMS), enabling operational excellence within Nordex.

Key Responsibilities

• BIC Tool Administration & Support


• Perform day-to-day administration of the BIC Process Tool


• Act as the first point of contact for users regarding system-related queries and issues


• Coordinate with internal IT and external vendors to resolve technical incidents


• Ensure smooth functioning and accessibility of the tool across the organization


• Process Modelling & Management


• Support Process Owners in modelling, documenting, and improving business processes


• Develop and maintain process diagrams in alignment with organizational requirements


• Ensure standardization and harmonization of processes across functions


• Maintain the Integrated Management System (IMS) framework


• Data Management & Reporting


• Administer and monitor BIC master data to ensure accuracy and integrity


• Conduct regular clean-up activities to maintain high data quality standards


• Analyze process-related data and publish insights through dashboards and KPI reports


• Training & Stakeholder Engagement


• Deliver training sessions on the BIC tool to users across functions


• Develop, update, and maintain comprehensive training materials


• Support adoption and continuous improvement initiatives within the Process Community


• Collaborate with stakeholders to drive awareness and usage of standardized processes

Professional Competencies

• Basic understanding of Process Management concepts (knowledge of BPMN methodology is an advantage)


• Proficiency in Microsoft Office applications


• Strong verbal and written communication skills in English


• Exposure to process tools or management systems is preferred

Key Skills & Attributes

• Highly process-oriented with strong organizational skills


• Detail-oriented with analytical mindset


• Strong stakeholder management and interpersonal skills


• Service-driven approach with problem-solving abilities


• Confident communicator, comfortable working with cross-functional teams


• Proactive and adaptable in a dynamic work environment

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.