Specialist - Process Analytics - FCRM 4B

BrightClaim; Pune District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Genpact in India is seeking a Specialist for Process Analytics - FCRM to lead cardholder research, ensure regulatory compliance, and guide dispute handling. You will act as SME for banking products, review fraud and chargeback cases, and advise on policy improvements while maintaining client standards.

The role requires English proficiency and experience in fraud risk management, with hybrid work arrangements and opportunities to scale AI-enabled processes across global clients.

Qualifications

• Bachelor’s degree or higher in analytics/tech fields; relevant industry experience preferred.
• Experience in banking operations, fraud analytics, and compliance.
• Knowledge of cardholder accounts, disputes, and reporting requirements.
• Fluent English; strong written and verbal communication.

Responsibilities

• Researches and responds to cardholder requests while ensuring compliance with client, regulatory, and Association rules.
• Serves as SME for client products and services; researches disputes and authorizes fee waivers within guidelines.
• Identifies potential fraud, credit, collection or chargeback issues and escalates to the appropriate department.
• Mentors junior staff and contributes to updates of policies and procedures to meet client and regulatory needs.

Skills

Banking

Banking Operations

Banking Processes

Fraud Analysis

Fraud Detection

Fraud Disputes

Fraud Investigations

Fraud Management

Fraud Monitoring

Fraud Prevention

Fraud Protection

Payment Disputes

Chargeback

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Tools

CAMS

CFE

CRP

Job description

Specialist - Process Analytics - FCRM

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Summary of This Role

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

What Part Will You Play?

Provides guidance and support as the Subject Matter Expert (SME) of client products and services to research, update and document routine to complex (i.e. low to high financial/compliance risk related) cardholder requests; researches credit balance refunds, payments, fees, cash advance options and provides authorization to waive fees and/or increase credit limits following client established guidelines. Consults with clients regarding policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems. Assists less experienced peers to determine/recognize basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Provides SME advice and guidance to ensure conformity to all client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action. Performs and recommends updates to policies and procedures in accordance with client, regulatory and Association needs. Schedules personnel/resources and prioritizes jobs to ensure uninterrupted workflow. Performs orientation, training and mentoring of Account Research Specialists.

Qualifications

• Bachelors - Business Analytics
• Bachelors - Computer Science
• Bachelors - Statistics
• Masters - Data Science

Certifications

• Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB)
• Certified Fraud Examiner (CFE) - ACFEACFE
• Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

• Banking
• Banking Operations
• Banking Processes
• Business Banking
• Chargeback
• Credit Card Disputes
• Fraud Analysis
• Fraud Detection
• Fraud Disputes
• Fraud Investigations
• Fraud Management
• Fraud Monitoring
• Fraud Prevention
• Fraud Protection
• Payment Disputes

Language

English (Required)

Language Proficiency -

Intermediate - B1

Job Type

Regular

Master Skill List -

Process Analytics - FCRM

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.