Specialist Plan Changes

Empower India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Empower India in Bengaluru is seeking a Plan Change Associate to fulfil complex plan change requests for live plans, including adding Money Types/Investments, disbursement rules, vesting updates, and IRS-related settings.

You will research plan setups, ensure timely delivery, and collaborate with internal stakeholders while handling multiple tasks in a fast-paced, US-shift environment.

Qualifications

• Bachelor's degree in a business-related field.
• 1.5+ years of financial services experience.
• Minimum of 1 year in any domain, preferably Retirement Services.
• Excellent time management and communication skills.
• Familiarity with IRS codes such as 401(k), 401(a), 403(b), 457.
• Understanding of retirement plan rules and IRS codes.
• Ability to facilitate research and problem resolution.
• Strong attention to detail is required.

Responsibilities

• Support and process plan level changes as directed by clients and internal stakeholders.
• Communicate results and discrepancies for clarification and problem solving.
• Accurately complete assigned service requests to standards.
• Research and validate plan level changes made to plans.
• Handle complex task types with eye for detail when changing in system.
• Delegate inquiries to the appropriate unit for timely resolution.
• Work independently with minimal supervision.
• Multitask with dual monitors across multiple OS/vendor sites.
• Adhere to standard operations deadlines.
• Handle fast-paced order processing and adapt to changes.
• Prepare routine written correspondence and conduct problem research.
• Willingness to work US shift hours and rotational shifts.

Skills

Time management

Verbal and written communication

Attention to detail

Multitasking

Shift flexibility

Education

Bachelor's degree

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary: -

The primary responsibility of Plan Change Team is fulfilling complex plan change requests initiated by clients. This Process deals with Plan level activity where teams make changes in system for plans that are live. Team handles Adding Money Types/Investments, setup Disbursement Rule, Update Vesting, Eligibility and other financial transactions. Perform research and validate plan setup and changes made to plans. Along with it make sure that team adhere to timelines and remain flexible to change in requirements from clients.

Primary Duties and Responsibilities

• Responsible for the support and processing of plan level changes as directed by clients and internal stakeholders
• Communicate results and discrepancies, including missing, incomplete, or unclear information or requests to the appropriate individuals for problem solving and clarification
• Strong attention to detail
• Accurately complete assigned Service Requests with service standards
• Perform research and validate plan level changes made to plans
• Handle complex task types with eye to detail while making changes in system
• Delegates inquiries to the appropriate unit for timely resolution
• Work independently with minimal dependency on seniors
• Ability to multitask and utilize dual monitors to work in multiple operating systems or vendor sites simultaneously
• Adheres to the standard operations deadlines
• Ability to handle fast paced order processing environment, repetitive duties and ability to embrace change positively
• Compose routine written correspondence and conducts research into problems and inquiries
• Flexible and willing to work U.S. shift hours and rotational shifts based on business requirements.

Background And Qualifications

• Bachelor’s degree, preferably in a business-related field.
• 1.5+ Years of financial services experience
• Minimum of 1 years of experience in any domain, preferably in Retirement Services.
• Excellent time management
• Excellent verbal and written communication
• Prior experience and understanding of various IRS codes: 401(k), 401(a), 403(b), 457, etc.
• Understanding of retirement plan rules and IRS codes preferred
• Ability to facilitate the research and resolution of problems
• Strong attention to detail skills required

Flexible working in US shift and rotational shift based on business requirements

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.