Specialist - Non Real Time Feeds Support

LSEG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

LSEG is seeking a Specialist - Non-Real Time Feeds Support in Bengaluru. You will provide specialized customer support, manage onboarding activities, and collaborate with sales to understand client needs.

The ideal candidate will have experience with financial datasets, strong communication skills, and the ability to present effectively. Familiarity with SQL, Python, and financial products is advantageous. LSEG values equal opportunities and is committed to a diverse workforce.

Qualifications

• Experience with financial data sets, investments, or analytics.
• Ability to connect and collaborate with both technical and non-technical personnel.
• Certifiable training skills for beginner and advanced levels on domain expertise.

Responsibilities

• Provide 2nd Level specialized customer service support.
• Capture technical requirements during meetings with sales.
• Manage content onboarding activities for new customers.
• Contribute to product release rollouts and migrations.

Skills

Financial data sets knowledge

Collaboration with technical personnel

Effective presentation skills

SQL

Python

JSON skills

Tools

Datastream

IBES

Refinitiv Data Platform

Job description

As a Specialist - Non-Real Time Feeds Support, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution.

Combining technical capability with deep content knowledge and usage, we provide domain expertise and support of end-to-end customer life cycle, from pre‑sales support through implementation and into post‑sales and customer retention activities.

The Specialist supplies consultative customer service to clients in understanding, extracting, and accurately using LSEG and third‑party data, including training, client meetings, documentation, sophisticated solutions, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

Role Responsibilities

• Provides direct & 2nd Level specialized customer service support including solve, research, code scripts, and answering client inquiries on content, product, and delivery platform.
• Meets with Sales and prospective customers, capture content, product, technical and integration requirements.
• Demonstrate various aspects of the platform and proactively carry out the content onboarding activities for new or expanded customers.
• Uses customer & personal feedback to improve products and services or processes.
• Active contributor to product release rollouts, migrations, testing and upgrade programs.
• Contributes to projects within a broader workstream and has accountability for ongoing activities/action items.
• Works independently to solve client queries and resolve where precedent may not exist.
• Continuous business process improvement through Lean Six Sigma encouraged project contributions and improves end to end customer experience.
• Ability to own a meeting with an agenda of your issues with clear accountable results.

Qualifications

• Knowledge of and experience with financial data sets, Investments or analytics.
• Ability to collaborate and connect with technical and non‑technical personnel via phone, face‑to‑face, and in writing.
• Ability to give effective presentations and provide ad hoc answers.
• Certifiable training skills for beginner and advanced training on domain expertise.
• Advantage/Nice to Have: SQL, Python, JSON skills, working knowledge of feeds products including but not limited to Datastream (DDL & DSWS), IBES (Real‑Time and FTP), Knowledge Direct FTP & API, and Refinitiv Data Platform.

Career Stage

Senior Associate

Equal Opportunities Statement

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.