Senior Associate - Platform Support

lseg; India; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

London Stock Exchange Group (LSEG) in India is seeking a Senior Associate for the Customer Support Executive - Platform to provide effective and timely support across Refinitiv Data Platform services. The role emphasizes ownership, proactive communication, and resolving complex enquiries.

You will troubleshoot with Product, Engineering, Content and Sales teams, build knowledge within the team, and contribute to process improvements.

Qualifications

• Experience in customer support, client services, technical support, or a related customer-facing role.
• Exposure to Financial Markets, FinTech, Technology, or Market Data industries is beneficial.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus with a commitment to delivering positive outcomes.
• Self‑motivation, detail-oriented, and able to work independently.
• Degree in Information Technology, Financial Markets, Business, or a related field, or equivalent experience.

Responsibilities

• Resolve complex customer enquiries and drive issues through to successful resolution.
• Deliver timely, accurate, and customer-focused support across products, data, and platforms.
• Troubleshoot and investigate issues, collaborating with Product, Engineering, Content, and Sales teams as needed.
• Act as a subject matter resource and support knowledge sharing within the team.
• Contribute to process improvement initiatives, projects, and certification programs.
• Build strong customer relationships through proactive communication and issue ownership.
• Capture customer feedback and partner with internal teams to improve products, services, and processes.

Skills

Customer support

Technical support

Problem solving

Communication

Prioritization

Independence

Education

IT/Finance degree

Job description

Position Overview

The Customer Support Executive - Platform is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP). This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer's enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence. The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction. Refinitiv provides all needed resources to new members to be able to pursue this new task towards completion and success.

Key Responsibilities

• Resolve complex customer enquiries and drive issues through to successful resolution.
• Deliver timely, accurate, and customer-focused support across products, data, and platforms.
• Troubleshoot and investigate issues, collaborating with Product, Engineering, Content, and Sales teams as needed.
• Act as a subject matter resource and support knowledge sharing within the team.
• Contribute to process improvement initiatives, projects, and certification programs.
• Build strong customer relationships through proactive communication and issue ownership.
• Capture customer feedback and partner with internal teams to improve products, services, and processes.

Qualifications & Experience

• Experience in customer support, client services, technical support, or a related customer-facing role.
• Exposure to Financial Markets, FinTech, Technology, or Market Data industries is beneficial.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus with a commitment to delivering positive outcomes.
• Self‑motivated, detail-oriented, and able to work independently.
• Degree in Information Technology, Financial Markets, Business, or a related field, or equivalent experience.

Additional Skills That Would Be an Advantage

• Knowledge of APIs, Python, or other programming languages.
• Exposure to cloud and enterprise technologies (SaaS, PaaS, IaaS).
• Familiarity with Linux, Windows, desktop, and server environments.
• Experience with remote troubleshooting and technical investigations.
• Knowledge of Refinitiv products, platforms, and market data services.

We encourage applications from individuals who are eager to learn, grow their technical expertise, and build a rewarding career in customer support and platform services.

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Career Stage

Senior Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.