Senior Specialist - Customer Support

LSEG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

A leading financial data provider in Bengaluru is seeking a Senior Specialist - Customer Support. The role involves providing customer support to analysts and researchers, requiring strong SQL skills and a Bachelor's degree in a related field. Candidates should have experience in financial data and excellent problem-solving abilities. Join a collaborative team committed to innovation and quality.

Qualifications

• Bachelor's degree or equivalent experience from a top university.
• Knowledge of financial or big data databases.
• Experience with equity market and financial data.

Responsibilities

• Provide niche customer service support to analysts and researchers.
• Assist clients in using data from centralized databases.
• Improve customer experience by testing product features.

Skills

Interpersonal skills

Microsoft SQL coding

Problem-solving skills

Collaboration

Presentation skills

Education

Bachelor of Science in Engineering/Computer Science, Finance, or Mathematics

Tools

SQL Database

Matlab

R

Python

Job description

Join to apply for the Senior Specialist - Customer Support role at LSEG.

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver intelligent information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, we will enable the discovery of new financial relationships and strategies. We thoroughly understand our clients’ quantitative requirements from data to workflow needs and can determine, construct, and demonstrate the best solution set for the customer and for your set of dedicated accounts.

As a Product Specialist at LSEG, your good interpersonal skills enable you to convey the benefits, insights, functionality and usability of our solutions. Your deep product knowledge and analysis skills will lead to your meaningful contribution to growing our proposition internally and externally.

Responsibilities

• Provide direct niche customer service support to analysts, researchers, and quants at large and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and accurately using Refinitiv and third-party data from a centralized SQL or Oracle database for their back testing models
• Tackle, research, code scripts, and answer client inquiries on content and database functionality. Work with internal and external parties, including vendors, content specialists, developers and product managers, through to resolution
• Build and develop long term relationships with existing clients through training, client meetings, implementation support, case management, and timely assistance in their financial research project and model development needs
• Meet with Sales and prospective customers, capture product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client’s workflow
• Improve the end-to-end customer journey and affect continuous business process improvement through Lean Six Sigma inspired project contributions
• Act as a coach or mentor for the Product Specialist and the new hires

Qualifications And Experience

• Bachelor of Science or equivalent experience from a top university in Engineering/Computer Science, Finance, or Mathematics
• Knowledge and experience with financial or “big data” databases
• Demonstrate Intermediate Microsoft SQL coding experience
• Experience with equity market and data content with good understanding of general financial markets
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling. Familiarity with statistics and econometrics packages like Matlab and R and open source high level programming languages like Python
• Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing
• Ability to give effective presentations and provide ad hoc answers. Curious attitude with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Seniority level

Employment type

Job function

Industries

IT Services and IT Consulting and Financial Services

Referrals increase your chances of interviewing at LSEG by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.