Specialist - IT Business Analyst & Process Owner ServiceNow

Eaton Corporation; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Eaton Corporation is seeking a Business Analyst & ServiceNow to join our Information Technology team. This role can reside in any North American Eaton facility.

You will translate business outcomes into actionable IT work, decompose epics, prioritize backlog, define DoR, and collaborate with stakeholders and the Test team to ensure quality. This position emphasizes data-driven decisions and cross-functional coordination across global teams.

Qualifications

• Bachelor's degree i.e, BE/BTech/MCA.
• Overall work experience of 8 to 15 years.
• 5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
• 3+ years of experience working with ServiceNow.

Responsibilities

• Understand business outcomes and articulate vision to IT team.
• Decompose epics into features and user stories.
• Prioritize the product backlog with the Product Owner team.
• Estimate epics, features, enablers, and user stories.
• Ensure the readiness of user stories with clear DoR criteria.
• Verify and validate user stories and solutions.
• Act as liaison between business stakeholders and the technical team.
• Define data required for product operation.
• Develop and maintain Process Test Plans and ensure proper testing.
• Drive change across organizational boundaries.

Skills

Business analysis

ServiceNow

Stakeholder management

Data analysis

Process design

Test planning

Design thinking

Communication

Change management

Requirements elicitation

Cross-functional

Education

BE / BTech / MCA

Job description

What you'll do:

Eaton Corporation is currently seeking a Business Analyst & ServiceNow to join our Information Technology team. This role can reside in any North American Eaton facility.

• Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in
• Support the Product Owner team in decomposition of epics into features and user stories
• Support the Product Owner team in prioritization of the product backlog
• Support estimation of epics, features, technical enablers, and user stories
• Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
• Support issue resolution within the product
• Verify and validate user stories and solutions
• Clarify user stories and business questions raised by the team
• Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs
• Identify and document test scenarios and test data by working closely with the Test team
• Act as liaison between business stakeholders and the technical team ensuring user story completeness
• Analyze data models to deliver logical conclusions
• Work with business stakeholders to define the data required for product operation
• Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
• Communicates goals for Process increments and releases
• Manages partnership with Process users, stakeholders, and customers
• Owns support issue resolution on a Process level
• Develops and maintains Process' Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
• Functional expert in areas related to the Product
• Evangelist for the Processes throughout the enterprise and ensures proper usage
• Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders.

Qualifications:

• Bachelor's degree i.e, BE/BTech/MCA
• Overall work experience of 8 to 15 years
• 5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs
• 3+ years of experience working with ServiceNow

Skills:

• Being proficient in inventing processes or systems needed to implement changes
• Understanding of tools used to analyze data models to deliver logical conclusions
• Competence in writing reports and making presentations to highlight the effect of changes made
• Understanding of testing software tools
• Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings
• Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
• A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities
• Problem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions
• Deep understanding of user, stakeholder, & customers needs
• Process roadmap creation and vision articulation
• Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
• Familiarity with design thinking methodologies
• Ability to influence product roadmaps
• The ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
• Data orientation and ability to make data-based decisions
• Comfortable working directly with business leaders, external customers, and engineers
• Proven ability to drive change across organizational boundaries
• Experience working with diverse, global cultures, organizations and teams
• Passion for Process area and customer experience
• Customer & stakeholder engagement and communications skills