Business Analyst

Apex Systems; India; On-site; INR 50,000 - 70,000; Full time

Job summary

A leading IT solutions provider in India is looking for a ServiceNow Consultant to enhance process documentation and stakeholder engagement. The role includes supporting Business Process Consultants, leading grooming sessions, and ensuring clear communication across project artifacts. Candidates should have 1-4 years of experience with ServiceNow, strong time management skills, and the ability to collaborate effectively within teams. This position emphasizes innovation and customer satisfaction.

Qualifications

• 1-4 years of experience in at least one ServiceNow module.
• 1-4 years of Consulting experience (internal or external).
• Experience managing multiple complex tasks.

Responsibilities

• Document processes and workflows during workshops.
• Lead the story grooming and writing process.
• Support management of the RIDAC.

Skills

ServiceNow module experience

Writing stories

Stakeholder engagement

Time management

Communication

Tools

ServiceNow

Job description

[Provide a brief introduction to the company, its mission, and culture.]

About the Role

A short paragraph summarizing the key role responsibilities.

Responsibilities

• Documents processes, workflows, and stories during Process Consulting Workshops ensuring that requirements are understood and delivered to specification
• Leads the story grooming and writing process, collaborating with the project team to prioritize and document business and process requirements
• Supports the Business Process Consultant and Technical Architect in sprint planning.
• Supports management of the RIDAC and creates new stories during the Execution phase
• Supports or delivers OCM activities such as knowledge transfer, documentation, and training
• Engages stakeholders in proper, prompt, and frequent grooming of project documentation and artifacts via clear written and verbal communication
• Acts as a backup to the Business Process Consultant and Engagement Manager role when needed, facilitating scrum meetings, status reporting, and showbacks
• Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral

Qualifications

• ServiceNow Certified System Administrator is required
• ServiceNow Certified Implementation Specialist is strongly preferred, and any additional ServiceNow Certifications are a plus

Required Skills

• 1-4 year(s) of experience in at least one ServiceNow module or application (ITSM, ITOM, GRC, SecOps, or other additional products)
• 1 - 4 year(s) of experience in Line of Business
• 1 - 4 year(s) of Consulting experience (internal or external customers)
• 1 - 4 year(s) of industry experience (Pharma, telecoms, manufacturing, finance)
• Experience partnering with key stakeholders/executives
• 1 - 4 year(s) of experience writing stories and grooming requirements

Preferred Skills

• Work independently with customers on implementations and remote services
• Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
• Working English language proficiency: writing, reporting, verbal/oral communication; must be an effective presenter
• Remain innovative, creative, and self-directed
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Pay range and compensation package

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Equal Opportunity Statement

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