Specialist HRSS

InterContinental Hotels Group; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

InterContinental Hotels Group (IHG) is seeking a payroll and HRIS specialist to join its Shared Services team in India. You will process payroll and vendor payments, act as SME for payroll systems, and support Hotels, Reservations, and corporate teams with escalated issues.

You will troubleshoot inquiries, coordinate with outsourced vendors, and drive process improvements across global HR workflows while ensuring audit readiness and timely reporting.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• CPP certification in US payroll or equivalent.
• HR or Project Management qualification would be advantageous.
• 3–5 years in HR/HRIS/Payroll roles.
• Experience in multi-country environments.
• Experience with an outsource vendor.
• Knowledge of HRIS, Time & Attendance, US payroll, and Americas services.
• Knowledge of PeopleSoft Finance; reporting and change management.
• Clear, concise communication tailored to user needs.

Responsibilities

• Process payroll and vendor payments timely and accurately.
• Be the SME for payroll and related systems.
• Provide customer support to Hotels, Reservations, and corporate teams for escalated issues.
• Troubleshoot payroll inquiries and propose resolution options.
• Work with payroll vendors to meet costs and SLAs.
• Identify process/system challenges and resolve vendor issues.
• Ensure processes meet internal audit and SSAE standards.
• Assist users with entry, audits and reconciliation; conduct root-cause analysis.
• Drive process improvements with Global HR Shared Services teams.
• Create ad hoc reports and share best practices to improve service.

Skills

Payroll expertise

Root-cause analysis

Vendor management

Customer support

Communication skills

Process improvement

Audit readiness

Education

Bachelor’s degree in relevant field

CPP certification – US payroll

HR or Project Management qualification

Tools

PeopleSoft Finance

HR Information Systems (HRIS)

Time & Attendance solutions

Systems reporting tools

Job description

Role Purpose

With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform root-cause analysis on payroll, benefits and HR transactional activities within HRSS. Lead the continuous improvement of all areas in process scope. Contribute to the tracking and report specific Service Level Agreement requirements and metrics.

Key Accountabilities

• Timely and accurately process payroll and vendor payments
• Be the SME (subject matter expert) for payroll and related systems
• Provide customer support to Hotels, Reservations, and corporate teams for escalated issues, identifying trends and future opportunities.
• Independently troubleshoot payroll inquiries and notify manager of options to resolve challenges
• Independently work with payroll and other vendors to ensure that all services are delivered to agreed costs and Service Level Agreements.
• Independently identify process/system challenges including resolving system-wide user issues with vendor.
• Ensure that all processes meet internal audit standards as well as SSAE standards, working to support any external audit requests.
• Assist system users with entry, audits, and reconciliation. Independently own error research, identify discrepancies, clear errors, and perform root-cause analysis to make recommendations for system/process changes or payroll transactional activities to prevent recurrence. Escalate issues as needed with suggestions for resolution.
• Working with the AMER HR team, Compensation and Benefits, and the Global HR Shared Services team, identify opportunities to facilitate process improvements to deliver improved efficiency and effectiveness. Drive change through communication, documentation, and feedback.
• Independently create ad hoc reports as needed outside of standard as requested. Use reports and data to look for process improvements and system issues
• Share best practices and learnings (formal and informal) to improve service delivery

Key Skills & Experiences

Educational Attainment

• Bachelor’s Degree in relevant field of work or an equivalent combination of education and work-related experience.
  Certification in US payroll – CPP or equivalent ·
• A formal qualification in Human Resources or Project Management would be an advantage

Critical Experience & Expertise

• 3 – 5 years in Human Resources/HRIS/Financial Accounting/Payroll roles.
  Experience of working in a multi-country environment or experience of working in several different countries.
• Experience of working with an outsource vendor.

Technical Skills & Knowledge

• Knowledge of HR Information systems
• Knowledge of Time and Attendance solutions · Knowledge of US Payroll and other Americas countries services
• Knowledge of Peoplesoft Finance system · Technical expertise in systems reporting tools · Project and change management
• Demonstrates clear, concise, and succinct communication skills including adapting both verbal and written communication to the needs and level of the user