Specialist - Fiduciary

Marsh; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Marsh is seeking a Specialist – Fiduciary to join its Fiduciary team in Mumbai. The role focuses on accurate fiduciary accounting for client, insurer, or third-party portfolios and ensures timely collection and settlement of premiums and claims while resolving queries promptly.

The ideal candidate will handle debt collection, adhere to SOPs, and maintain records. The position is hybrid, requiring attendance in the office at least three days per week, with opportunities to grow within a global

Qualifications

• Strong written and verbal communication skills are mandatory.
• Able to reason logically and prioritize tasks effectively.
• Good problem solving and analytical thinking required.
• Proficient with MS Outlook and MS Excel.

Responsibilities

• Ensure timely delivery based on agreed standards for accuracy and productivity.
• Focus on debt collection from clients for premiums/fees and claims from markets.
• Resolve queries raised by clients and insurers promptly and satisfactorily.
• Adhere to policies and procedures as per SOPs and organizational standards.
• Maintain logs, timesheets and MIS data for reporting.

Skills

Communication skills

Logical reasoning

Problem solving

Analytical skills

Tools

MS Excel

MS Outlook

MS PowerPoint

Job description

Job Description:

We are seeking a talented individual to join our Fiduciary team, part of our reinsurance and capital business at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Fiduciary

We’re seeking a colleague to ensure seamless accounting of Fiduciary portfolio assigned for either Client / Insurer or Third Party agents (Commission Agents). Accountable for collection and settlement of premiums/Claims from/to Client / Re-insurer and ensuring resolution of queries if any. Ensuring highest proficient handling as per Fiduciary perspective and accuracy for the accounts assigned.

We will count on you to:

• To ensure timely delivery based on the agreed standards on accuracy and productivity
• Focus on debt collection from Clients for Premiums / fees and Claims from markets
• Resolution of queries raised by Client and insurers including prompt response to their satisfaction
• Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs
• Review of Process manual and seek clarity where required
• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
• Displaying professional communication skills at all levels within MMC and with external customers
• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work

What you need to have:

• 3-5 Years of experience in Fiduciary
• Good written and verbal communication skills (mandatory)
• Logical Reasoning and prioritization skills
• Problem Solving and Analytical Skills
• Proficient with MS outlook & MS Excel

What makes you stand out:

• Experience in interacting with international customers (preferred)
• Excellent presentation and MS office power point skills (preferred)
• Basic understanding of Insurance principles & terminologies
• Basic understanding of Risk & Financial regulatory bodies (preferred)
• Experience in regulations that govern Insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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