Lead Specialist - Fiduciary

Guy Carpenter; Mumbai; Hybrid; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive work culture

Range of career opportunities

Job summary

A leading reinsurance specialist is looking for a Lead Specialist in Fiduciary to join their team in Mumbai. This hybrid role involves processing fiduciary funds, managing relationships with clients, and ensuring compliance with regulatory standards. The ideal candidate will have over 10 years of experience in reinsurance broking, proven analytical skills, and the ability to mentor colleagues. The position offers a vibrant work culture with opportunities for professional growth and a commitment to diversity and inclusion.

Qualifications

• 10+ years of experience in re-insurance broking in operations or finance areas.
• Experience managing fiduciary accounts.
• Proven ability to deliver change and improve processes.

Responsibilities

• Process fiduciary funds and handle reconciliations.
• Develop strong client relationships and provide value-added services.
• Ensure compliance with internal and external regulations.

Skills

Re-Insurance Accounting

Analytical skills

Client service

Ability to influence

Mentoring

Education

Graduate in Commerce, Banking or Finance

Tools

Microsoft Office

Job description

Lead Specialist – Fiduciary – Guy Carpenter

Join our Fiduciary team based in Mumbai. This hybrid role requires working at least three days a week in the office.

Responsibilities

• Process cash receipts and disbursement of fiduciary funds and reconciliations, responding to resulting queries.
• Support personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools.
• Leverage in‑depth knowledge of fiduciary systems, processes, policies, and procedures in day‑to‑day work.
• Prepare, record and report customer billing transactions emanating from broker ledger.
• Respond to requests from various stakeholders and appropriately escalates issues.
• Develop strong client/market relationships providing value‑added service.
• Maintain technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio.
• Work with cross‑functional teams (e.g., Compliance, Finance, etc.) to resolve sensitive client issues.
• Lead/participate in knowledge‑sharing forums across onshore/off‑shore locations.
• Collaborate with peers on complex or contentious reinsurance developments.
• Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing.
• Provide insights into complex technical jargon and clarify procedures.
• Lead authorization/sign‑off and approvals on technical reports and documentation.
• Actively take path in the Business Continuity and Business Impact Analysis, including a detailed mitigating plan.
• Participate in System Release Testing (Enhancement, Regression, report bugs).
• Mentor and train team members to grow technically and professionally within the organisation.
• Lead various Financial KPI (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc.) review to drive continuous improvement and identify areas for improvement.
• Ensure Working Capital improvement and Bad Debt provisioning requirement well below the existing provision.
• Drive complex account/portfolio with proper account notes / memo highlighting servicing methodology and key concepts/protocols followed for business continuity.
• Lead financial delivery for the team/BU / entities assigned and provide operations dashboard and metrics to show trends, figures, and business insight.
• Drive legacy projects across regions, ensuring minimal / zero balances appearing above 90+ days ageing.
• Ensure Compliance adherence to internal and external regulators guidelines.
• Participate in Internal/External audits at Team Level and ensure team adherence to various compliance mandates.

Qualifications

• Experience of Re‑Insurance Accounting in London Market, Asian market, or US Market.
• Graduate (Commerce, Banking & Insurance, or Finance preferable).
• Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
• Know‑how of markets/legislations/regulators/procedures governing our business.
• Technical aptitude, analytical skills, and ability to acquire subject‑matter expertise on existing and new processes.
• Well‑read and updated on recent developments and happenings impacting our business.
• Able to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner.
• Consistently provide guidance by mentoring and/or training colleagues.
• Consistently deliver superior client service.
• Strong ability to manage workload considerate to varying demands to manage expectations of all customers and stakeholders.
• Proven track record with delivery of change, including process and people impacts and process improvement to enhance the provision of service.
• Act as a role model by example, attitude and displaying of consistent behaviour committed to a ‘can‑do’ culture.
• 10+ years of experience in insurance / Re‑insurance broking in the operations / finance areas.
• Should have undertaken the responsibility of coaching / mentoring technical experts.
• In‑depth knowledge of Reinsurance concepts, Market systems, general business trends, financial and regulatory impacts on the organization.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) required.
• Experience in Re‑Insurance Broking Accounts/Fiduciary function.
• Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.).
• Experience influencing others indirectly to accomplish a goal.
• Experience handling multiple client requests.

What Makes You Stand Out

• Track record of successful fiduciary account management.
• Client and/or market facing experience.
• CII certification.
• Post‑Graduation/Certificate Courses in Insurance.
• Adaptable communicator, facilitator, influencer, and problem solver.
• Excellent team‑management skills.
• Good relationship skills, proven ability to work on own initiative as well as in a team.
• Ability to multi‑task and prioritize time effectively.
• Understanding of RPA / various process enhancement tools.

Benefits

• Professional development opportunities, interesting work and supportive leaders.
• Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Range of career opportunities and benefits and rewards to enhance your well‑being.

Guy Carpenter is a business of Marsh McLennan, a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan’s global reach and expertise empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

We support hybrid work which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week.