Specialist, Expense Operations

Traveltechessentialist; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Navan Expense Operations is growing and seeking a detail‑oriented professional in Delhi to enhance customer experience through compliance, process optimization, and cross‑functional collaboration. You will master product usage scenarios and work with Product, Data, and Engineering to resolve escalations.

The role emphasizes KPI attainment, proactive risk management, and ongoing process improvements to drive efficiency and quality across customer journeys.

Qualifications

• 1+ years of KYC/KYB compliance within fintech or travel sectors.
• Strong problem-solving and critical-thinking skills.
• Proven ability to meet targets in high-growth environments.
• Proficiency in Excel and Google Sheets for process launches.

Responsibilities

• Become an expert in product functionality and customer use cases.
• Collaborate with cross-functional teams to handle escalations.
• Meet productivity and quality KPIs and identify operational improvements.
• Escalate risks to leadership and provide solutions.
• Execute processes and suggest efficiency improvements.
• Contribute to policies and procedures development and re-engineering.

Skills

KYC/KYB compliance

Fintech domain knowledge

Excel

Google Sheets

Cross-functional collaboration

Process improvement

Problem-solving

Ownership mindset

Salesforce (plus)

Job description

Navan Expense Operations is growing! We are a compact yet dynamic team, dedicated to mutual support and collaboration. Positioned within an innovative company, we offer an excellent opportunity to embark on a rewarding journey. Our work directly contributes to enhancing the lives of our customers, making us a valuable and high impact team.

What You’ll Do:

• Become an expert in product functionality and customer use cases.
• Collaborate with cross-functional teams (Product, Data, Engineering, etc.) to handle escalations.
• Meet productivity and quality KPIs, while identifying areas for operational improvement.
• Escalate risks to leadership, offering subject matter expertise for solutions.
• Execute and evaluate processes, suggesting improvements for maximum efficiency.
• Contribute to the development and re‑engineering of policies and procedures.

What We’re Looking For:

• 1+ years of KYC/KYB compliance within the fintech or travel sector
• Critical thinker, thinking outside of the box and pushing for resolutions
• Strong customer focus and relationship‑building skills.
• Organized, able to prioritize and meet deadlines under pressure.
• Proven ability to meet targets in a high growth and high demand setting.
• Process driven, with a knack for automation and improvement.
• Able to embrace change with flexibility and agility in a continually changing environment
• Proficient in Excel and Google Sheets, with experience in process launch and maturity.
• Ownership mindset with problem‑solving and cross‑functional collaboration skills.
• Prior Salesforce experience a plus

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].