Specialist - Enterprise IT HAM

Lennox; Chennai District; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Lennox in Chennai, India seeks a seasoned Hardware Asset Management professional to own the HAM lifecycle, from procurement to retirement, and to drive governance across IT operations and finance. The role requires 8+ years in HAM/IT asset management, strong ITIL/ISO acumen, and hands-on experience with ServiceNow, SSCM, and CMDB to maintain accurate asset records and lead audits, reporting to leadership.

You will collaborate with global IT and business teams to implement policy improvements,

Qualifications

• Bachelor’s degree in IT, Business, or a related field.
• 8+ years of Hardware Asset Management or IT Asset Management experience.
• Strong understanding of HAM lifecycle and ITIL/ISO standards.
• Experience with HAM tools such as ServiceNow, SSCM, and CMDB.
• Proven ability to manage inventories, audits, and asset records.
• Excellent analytical, organizational, and documentation skills.
• Strong stakeholder management and communication abilities.
• Ability to work independently and drive process improvements.

Responsibilities

• Act as the central point of contact for all hardware asset management processes and queries.
• Own and manage the entire hardware asset lifecycle – from procurement to retirement.
• Maintain accurate and up-to-date asset records in the Asset Management Database (AMDB).
• Coordinate with Procurement, IT Operations, Finance, and other departments to ensure compliance with HAM policies.
• Perform regular audits, reconciliations, and inventory checks to ensure asset data integrity and compliance.
• Analyze asset data to identify trends, opportunities for cost optimization, and process improvements.
• Lead and execute strategic initiatives related to asset tracking, governance, and technology refresh cycles.
• Ensure proper tagging, tracking, allocation, and disposal of all hardware assets.
• Support internal and external audits and ensure compliance with industry standards and corporate policies.
• Generate regular and ad-hoc reports and dashboards for stakeholders and leadership.
• Define and continuously improve HAM policies, procedures, and workflows.
• Collaborate with global IT and business teams to align hardware asset management practices.

Skills

Hardware asset management

IT asset lifecycle

ITIL

ISO standards

Stakeholder management

Data analysis

Documentation

ServiceNow

SSCM

CMDB

Education

Bachelor’s degree in IT or Business

Tools

ServiceNow

SSCM

CMDB

Job description

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Key Responsibilities

• Act as the central point of contact for all hardware asset management processes and queries.
• Own and manage the entire hardware asset lifecycle – from procurement to retirement.
• Maintain accurate and up-to-date asset records in the Asset Management Database (AMDB).
• Coordinate with Procurement, IT Operations, Finance, and other departments to ensure compliance with HAM policies.
• Perform regular audits, reconciliations, and inventory checks to ensure asset data integrity and compliance.
• Analyze asset data to identify trends, opportunities for cost optimization, and process improvements.
• Lead and execute strategic initiatives related to asset tracking, governance, and technology refresh cycles.
• Ensure proper tagging, tracking, allocation, and disposal of all hardware assets.
• Support internal and external audits and ensure compliance with industry standards and corporate policies.
• Generate regular and ad-hoc reports and dashboards for stakeholders and leadership.
• Define and continuously improve HAM policies, procedures, and workflows.
• Collaborate with global IT and business teams to align hardware asset management practices.

Qualifications

Required Skills & Experience

• Bachelor’s degree in IT, Business, or a related field.
• Minimum 8+ years of experience in Hardware Asset Management or IT Asset Management.
• Strong understanding of IT hardware asset lifecycle and HAM best practices (e.g., ITIL, ISO standards).
• Experience using IT Asset Management tools (e.g., ServiceNow, SSCM, CMDB ).
• Proven ability to manage inventories, conduct audits, and maintain accurate asset records.
• Excellent analytical, organizational, and documentation skills.
• Strong stakeholder management and communication abilities.
• Ability to work independently and drive process improvements.
• Experience in managing operations for mid-to-scale organizations is a plus.