Specialist Customer Service

Empower Global Business Services India Private Limited; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Empower Global Business Services India Private Limited in Bengaluru is seeking an administrative professional to support Group Retirement Plans, including RRSP and DPSP, and related GPAS workflows. You will assist with day-to-day caseloads and coordinate with a Group Retirement Services Customer Service Specialist.

The role requires strong communication, organizational skills, and the ability to multi-task under tight deadlines.

Qualifications

• Customer service focus with a positive can do attitude.
• Strong written and verbal communication skills.
• Organized and able to work in a dynamic environment.
• Self-motivated with ability to multi-task and meet tight deadlines.
• Interpersonal skills; a team player.
• Fluent in MS Office tools including Word, Excel and Outlook.
• Knowledge of GRS products or retirement arrangements is a plus.

Responsibilities

• Processing of cash withdrawals.
• Handling member and member plan maintenance on GPAS.
• Handling basic related inquiries.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

MS Office

Tools

GPAS

MS Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, DPSP, and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

What you will do

• Processing of cash withdrawals
• Handling member and member plan maintenance on GPAS
• Handling basic related inquiries

What you will bring

• Has a Customer Service focus with a positive can do attitude
• Requires strong communication skills - both written and verbal
• Is organized and able to work in a dynamic and changing environment
• Is self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
• Instills quality in day-to-day activities/processes
• Requires strong interpersonal skills - team player a must
• Is fluent in Microsoft Office tools including Word, Excel and Outlook
• Knowledge of rules and regulations as they relate to GRS products would be an asset
• Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.