DB Benefits Administrator - Implementations

Empower Global Business Services India Private Limited; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Empower Global Business Services India Private Limited in Gurugram is seeking a DB Administrator – Implementations to configure and implement defined benefit pension plans within MARC Pension Administration System. The role requires translating plan provisions into system configurations and providing ongoing production support.

You will develop, optimize, and troubleshoot SQL queries, test changes, review documentation, and collaborate with business and technical teams to ensure accurate pension

Qualifications

• Bachelor’s degree in any discipline.
• 1–2 years of work experience; defined benefit experience is a plus.
• Strong knowledge of SQL and SQL Server.
• Attention to detail and ability to translate requirements into configurations.
• Excellent communication skills.

Responsibilities

• Independently configure and implement new defined benefit pension plans using the MARC Pension Administration System.
• Translate pension plan provisions and business requirements into system configurations and implementation requirements.
• Support the implementation and configuration of new pension plan provisions, benefit rules, and plan amendments.
• Provide ongoing production support for pension administration systems, including investigating and resolving production issues.
• Troubleshoot system defects and support bug fixes to maintain accurate pension administration functionality.
• Support system enhancements and changes required for new or amended pension plan provisions.
• Develop, optimize, and troubleshoot complex SQL queries to support business requirements, data analysis, issue resolution, and system performance.
• Analyze participant and plan data to identify system, configuration, or data-related issues.
• Test system configurations, enhancements, bug fixes, and plan amendments to confirm expected functionality.
• Review plan and participant documentation to support accurate pension plan implementation and administration.
• Perform assigned data-processing activities related to defined benefit plan administration.
• Process participant records, payroll information, pension data, data queries, and plan-related documents.
• Use applicable pension administration applications to support participant and plan administration requests within established service-level standards.
• Coordinate with defined benefit administrators, business teams, and technical stakeholders on implementation and production-support activities.
• Document system configurations, implementation requirements, testing outcomes, and changes in accordance with established procedures.
• Identify opportunities to improve implementation processes, system performance, and administrative efficiency.
• Follow established standard operating procedures (SOPs).
• Accurately record billable time to support correct client billing.
• Deliver accurate and timely service to clients and internal stakeholders.
• Support special projects and additional defined benefit administration activities as assigned.
• Pursue continued professional education, including taking and passing applicable professional examinations.

Skills

SQL

Analytical thinking

Problem solving

Verbal and written communication

Office software

Education

Bachelor’s degree

Tools

SQL Server

MARC Pension Administration System

Data analysis tools

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The DB Administrator – Implementations is responsible for the configuration, implementation, and ongoing support of defined benefit pension plans. The role independently configures and implements new pension plans within the pension administration system, translates plan provisions and business requirements into system solutions, supports production issues and bug fixes, and implements system enhancements and new plan amendments. The role also develops, optimizes, and troubleshoots complex SQL queries to support business requirements, data analysis, issue resolution, and system performance. In addition, the Administrator supports broader defined benefit administration activities in accordance with plan provisions, established procedures, and service-level standards.

What You Will Do

• Independently configure and implement new defined benefit pension plans using the MARC™ Pension Administration System.
• Translate pension plan provisions and business requirements into system configurations and implementation requirements.
• Support the implementation and configuration of new pension plan provisions, benefit rules, and plan amendments.
• Provide ongoing production support for pension administration systems, including investigating and resolving production issues.
• Troubleshoot system defects and support bug fixes to maintain accurate and reliable pension administration functionality.
• Support system enhancements and changes required for new or amended pension plan provisions.
• Develop, optimize, and troubleshoot complex SQL queries to support business requirements, data analysis, issue resolution, and system performance.
• Analyze participant and plan data to identify system, configuration, or data-related issues.
• Test system configurations, enhancements, bug fixes, and plan amendments to confirm expected functionality.
• Review plan and participant documentation to support accurate pension plan implementation and administration.
• Perform assigned data-processing activities related to defined benefit plan administration.
• Process participant records, payroll information, pension data, data queries, and plan-related documents.
• Use applicable pension administration applications to support participant and plan administration requests within established service-level standards.
• Coordinate with defined benefit administrators, business teams, and technical stakeholders on implementation and production-support activities.
• Document system configurations, implementation requirements, testing outcomes, and changes in accordance with established procedures.
• Identify opportunities to improve implementation processes, system performance, and administrative efficiency.
• Follow established standard operating procedures (SOPs).
• Accurately record billable time to support correct client billing.
• Deliver accurate and timely service to clients and internal stakeholders.
• Support special projects and additional defined benefit administration activities as assigned.
• Pursue continued professional education, including taking and passing applicable professional examinations.

What You Will Bring

• Bachelor’s degree in any discipline.
• 1–2 years of work experience, defined benefit experience will be an added advantage.
• Strong knowledge of SQL, SQL server, including the ability to develop, optimize, and troubleshoot complex queries.
• Strong logical, analytical, and problem-solving skills.
• Strong attention to detail and commitment to system, configuration, and data accuracy.
• Ability to analyze business requirements and translate them into system configuration or implementation requirements.
• Ability to interpret defined benefit pension plan provisions and apply them accurately within pension administration systems.
• Strong troubleshooting and root-cause analysis skills.
• Strong verbal and written communication skills.
• Ability to use Microsoft Office or related software.
• Effective planning, prioritization, and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Ability to manage multiple implementation and production-support priorities in a fast-paced environment.
• High level of integrity and discretion when handling sensitive client and participant information.

What Will Set You Apart

• Experience implementing or configuring defined benefit pension plans within a pension administration system.
• Experience using the MARC™ Pension Administration System.
• Experience translating pension plan provisions into system rules, configurations, or calculation logic.
• Experience supporting pension administration production environments.
• Experience troubleshooting system defects, production issues, and data discrepancies.
• Experience implementing pension plan amendments and system enhancements.
• Advanced SQL experience, stored procedures, joins, subqueries, data validation, including query optimization and performance troubleshooting.
• Experience with system testing, regression testing, user acceptance testing, or implementation validation.
• Experience working with business, pension administration, and technology teams on system implementations.
• Relevant certification in U.S. employee benefits.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.

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