Specialist Conversion Participant Data Setup

Empower LLC; India; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Empower LLC in Bengaluru invites applicants for Specialist Conversion Participant Data Setup. You will be responsible for accurate data loading, changes, and daily activities in the recordkeeping system, focusing on complex requests.

The role supports data loads via SR and PEGA during busy periods and requires careful attention to detail and solid communication. The ideal candidate has a Bachelor’s degree, 1.5+ years in financial services, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree is required.
• 1.5+ years of financial services experience.
• Minimum 1 year in any domain; retirement services preferred.
• Strong MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication.

Responsibilities

• Load data to participants in the recordkeeping system.
• Support data loads via SR and PEGA during peak season.
• Update productivity, rush, and vacation reports.
• Perform RCA on defects and manage queues.

Skills

Data loading

PEGA SR

Data requests

Customer service

Communication

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Specialist Conversion Participant Data Setup### Specialist Conversion Participant Data SetupApply: Hybrid: KA Bangalore: Full time: Posted Today: End Date: November 4, 2026 (21 hours left to apply): R.0061263Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.**Job Summary: -**Under general supervision, this role is responsible for accurate setup, changes, and performing daily activities such as loading data to the participants of new plan sales in the recordkeeping system with an emphasis of supporting requests that are more complex in nature.**Primary Duties and Responsibilities:** **-*** Support workload consisting of data load/Wires/Data IA requests via SR and PEGA during busy season and team requirements, Analyze and research complex plans and requests and resolve queries.* Ensure that Requests are prioritized by RUSH, Clarify and TAT.* Detailed research should be done and data loaded before any request sent to clarify.* Adherence towards business changes (Shift, Extended hours & Weekend workings)* Update all the reports like productivity tracker, Rush and Vacation tracker.* **Process Ownership**: Responsible queue management, Performing RCA on defects for self-errors.**Background and Qualifications:*** Bachelor’s degree is a must* 1.5+ Years of financial services experience* Minimum of 1 years of experience in any domain, preferably in Retirement Services.* Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)* Demonstrated quality customer services skills* Superior written and verbal communication skills* Ability to facilitate the research and resolution of problems* Strong attention to detail skills required* Flexible working in US shift and rotational shift based on business requirementsWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.