Specialist - Content Management 4B

Genpact Ltd.; India; On-site; INR 600,000 - 800,000; Full time

Job summary

Genpact Ltd. is seeking a Specialist in Content Management to curate and optimize CMS-driven content across platforms from India. You will create, edit, and publish content, develop publishing workflows, and ensure alignment with product and marketing goals.

You will monitor performance with analytics, troubleshoot CMS issues, and train staff on best practices while collaborating with marketing, UX, and IT teams to improve content quality and user experience.

Qualifications

• Bachelor's degree in communications, design, or related field.
• Experience with CMS, content strategy, and HTML5.
• Proficient English, strong UX sensibility.

Responsibilities

• Manage and maintain content within the Content Management System (CMS), including creation, editing, publishing, and updates to ensure accuracy and consistency.
• Develop and refine content workflows and publishing schedules, supporting efficiency and timely delivery.
• Monitor content performance using analytics tools, recommending improvements to enhance engagement and user experience.
• Troubleshoot and resolve CMS-related issues, coordinating with IT or vendors when needed.
• Provide training and support to staff and content contributors on CMS processes and best practices.
• Collaborate with cross-functional teams (marketing, product, UX, IT) to align CMS-driven content initiatives with organizational goals.
• Stay updated on CMS technologies, trends, and best practices, applying insights to improve system usage and content quality.

Skills

Content Management

CMS

Content Strategy

UX

HTML5

WordPress

Education

Bachelor's degree in communications

Bachelor's degree in design

Bachelor's degree in graphic design

Bachelor's degree in HCI

Bachelor's degree in visual communication

Tools

WordPress

HTML/CSS

Analytics tools

Job description

Specialist - Content Management**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities:Manage and maintain content within the Content Management System (CMS) , including creation, editing, publishing, and updates to ensure accuracy and consistency.Develop and refine content workflows and publishing schedules, supporting efficiency and timely delivery.Monitor content performance using analytics tools, recommending improvements to enhance engagement and user experience.Troubleshoot and resolve CMS-related issues, coordinating with IT or vendors when needed.Provide training and support to staff and content contributors on CMS processes and best practices.Collaborate with cross-functional teams (marketing, product, UX, IT) to align CMS-driven content initiatives with organizational goals.Stay updated on CMS technologies, trends, and best practices, applying insights to improve system usage and content quality.**Qualifications**Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual Communication**Certifications****Required Skills**Content Management, Content Management Systems (CMS), Content Strategy, Customer Experience (CX), Digital Content Creation, HTML5, Responsive Layout, User Experience (UX), Web Application Design, WordPress**Language**English**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Content Management**Remote Type -**Office**Work Shift -**Variable (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.