Specialist Chargeback

Circle K; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Circle K is hiring a Chargeback Specialist to join Global Payment Operations in Gurugram. You will manage chargebacks across Circle K credit card acceptance, applying knowledge of payment processing, fraud detection, and reconciliation to minimize losses.

The role emphasizes analytics, trend exploration, and delivering polished dashboards and reports to internal teams and external partners.

Qualifications

• Bachelor's degree or equivalent with a data analysis background.
• 2+ years of work experience in data analytics.
• End-to-End Program Management & Maintenance.

Responsibilities

• Analyse large-scale data and develop deep-dive analyses.
• Design, maintain, and automate dashboards and reporting.
• Engage with internal and external stakeholders and present results.
• Improve chargeback processes through data-driven insights.

Skills

Analytics

Communication

Independence

Innovation

Agility

Education

Bachelor's degree

Tools

Power BI

Tableau

Alteryx

SQL Server

MySQL

Excel

PowerPoint

Job description

Job Description

Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, it has footprint across 31 countries and territories. The Chargeback Specialist will be a key player in Global Payment Operations team that will help grow payment analytics globally at ACT.

The candidate will be responsible for managing the chargebacks for all streams of Circle K credit card acceptance.

This role will require an understanding of payment processing, fraud detection, and reconciliation, as well as the ability to work closely with various internal and external groups to mitigate and prevent future chargebacks.

This candidate will also provide advanced analytics used to decrease chargebacks with driving process enhancements by researching and interpreting trends, solving various data and analytic needs, conducting exploratory data analysis, and creation of polished deliverables.

Roles & Responsibilities

Analytics & Strategy

• Analyse large-scale structured data; develop deep-dive analyses
• Organize a large amount of data
• Develop process to enhance chargeback process
• Regular progress and program reporting

Operational Excellence

• Partner with respective team(s) to build, design, maintain, and automated dashboards and reporting

Stakeholder Engagement

• Working collaboratively across multiple sets of stakeholders – Internal (Accounting, Retail Systems, D&A groups, etc) and external (Issuers, Payment Brands, Processors, etc)
• Articulate work results to management

Job Requirements

Education

• Bachelor's degree required, preferably with a background with history of data analysis, or equivalent work experience

Relevant Experience

• 2 plus years of work experience
• Relevant working experience data analytics
• End to End Program Management & Maintenance
• Ability to develop documented processes and procedures

Behavioural Skills

• Proven experience in analytics
• Communication excellence
• Independent worker
• Innovation and agility

Knowledge

• Payment processing knowledge is preferred
• Strong analytics skill-set
• Strong communication skills
• Enterprise reporting systems, relational (MySQL, Microsoft SQL Server etc.)
• Business intelligence & reporting (Power BI, Tableau, Alteryx, etc.)
• Microsoft Office applications (MS Excel, Word, PowerPoint, etc.)