French Associate-Banking Operations

NLB Services; Gurugram District; On-site; INR 570,000 - 759,000; Full time

Job summary

NLB Services is seeking a Joint Recovery Processing/Chargeback Analyst with strong French language skills to handle fraud and dispute cases within card operations. You will manage the end-to-end chargeback lifecycle, investigate potential fraud, and ensure compliance with industry regulations.

The role requires 1–4 years in financial services, a finance-related bachelor's degree, and proficiency in MS Office.

Qualifications

• Bachelor's degree in finance, business administration, or related field preferred.
• Proficiency in French (B2 level or higher).
• Minimum 1–4 years in credit card and/or financial roles, especially in fraud/dispute contexts.

Responsibilities

• Analyze and process Fraud/Dispute cases using established systems.
• Manage chargeback lifecycle from retrieval to representment and settlement.
• Coordinate with stakeholders and law enforcement as needed.
• Maintain and report on fraud trends and outcomes while ensuring PCI/compliance.

Skills

Analytical thinking

French language

English communication

MS Office

Time management

Education

Bachelor's degree in finance or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job description

Joint Recovery Processing/Chargeback Analyst-French Language

Position Overview:

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.

Position Details:

• Position: Joint Recovery Processing/Chargeback Analyst
• Status: Full Time Work from Office
• Rate of Pay: Competitive salary based on experience and qualifications
• French Language role

Key Responsibilities:

• Fraud and Dispute Management:
• Effectively analyze and process Fraud/Dispute cases using the TDR case

management system, ensuring all internal service levels are met.

• Manage all phases of the chargeback lifecycle in accordance with

Association Rules and Regulations.

• Proactively manage and investigate potential fraud cases.
• Chargeback Processing:
• Process system-generated retrieval requests, ordering cardholder-initiated

supporting documentation where appropriate.

• Handle cardholder and non-cardholder-initiated disputes for monetary

recovery in the First Cycle Chargeback.

• Respond to merchant challenges and assess next steps in the Second

Cycle Representment.

• Challenge merchant rebuttals to continue the recovery process in the

Third Cycle Chargeback.

• Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.
• Compliance and Reporting:
• Maintain a thorough understanding of all Association Rules and

Regulations and communicate these to cardholders.

• Identify potential fraud trends through effective case management for

analysis and review by the fraud strategy team.

• Report on each fraud type as required.
• Adhere to established departmental escalation procedures, Quality

Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.

• Data Analysis:
• Analyze data and utilize tools and resources to perform trending analysis

in relation to fraud cases.

• Conduct outbound contact with cardholders to verify the validity of

transactions or non-monetary activity where applicable.

• Cooperate with law enforcement agencies.
• Team Collaboration and Mentorship:
• Report customer feedback by adhering to the established escalation

matrix.

• Remain tactful and composed when handling conflict and stressful

situations while maintaining a high level of customer service and retaining goodwill.

• Mentor new employees on procedures and systems related to the

chargeback lifecycle.

• Actively participate in team meetings, one-on-ones, and coaching

sessions.

Qualifications and Requirements:

• Educational Background:
• Bachelors degree in finance, Business Administration, or a related field preferred.
• B2 level certification in French

Experience:

• Minimum of 1-4 years of credit card and/or financial experience. or in French language
• Recoveries/chargeback experience within the financial services sector.
• Knowledge of Association rules and regulations.
• TS2/TDR knowledge considered an asset.
• Skills and Competencies:
• Demonstrated analytical and problem-solving skills.
• Proficiency in French language (Read, Write, Speak)
• Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint).
• Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills.
• Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability.
• Willingness to pursue continuous learning and self-development.
• Ability to work efficiently within time constraints and manage multiple tasks simultaneously.
• Strong keyboarding skills and working knowledge of PCs.
• Positive attitude and demonstrated ability to get along with others.
• Ability to implement change efforts.
• Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.

Grade 5 - 2 Years of Experience 6.6 LPA +Variable+ Night Shift Allowances